Vice President, IT & Operations Coordinator

Company: Chevy Chase Trust
Location: Bethesda
Posted on: September 12, 2020

Job Description:

7501 Wisconsin Avenue

Suite 1500W

Bethesda, Maryland 20814 | Map

Vice President, IT & Operations Coordinator Location Bethesda, MD

Job Category Information Technology

Overview The Operations Coordinator will work with colleagues in various departments ensuring that the systems in place are working properly, identify areas where improvements can be made through the application of computational and human resources.

Duties & Responsibilities Technical Operations – Working with the Managing Director and IT resources, ensure coverage of the over 400 separate jobs that run hourly, weekly, monthly. These jobs requires 72 hours of coverage each week. Coordinate and lead operational activities to ensure all data and processes are delivered to business need. Define SLA priorities of each of these jobs, define escalation procedures and take action with appropriate process owners – internal and external – to completion. Improve operational visibility of processes through the definition and implementation of dashboards within Trustnet.

Data Quality improvement – Data quality, reconciliation tasks, and the fixing of data requires singular focus and documentation to make changes either within Trustnet or as necessary outside of the system. Develop procedures to ensure all changes are appropriately documented and approved.

Task Definition – Trustnet (In-house investment management, reporting and CRM system) will implement complex workflow as required by the business for new account creation, I/O communication and management of groups. This individual will take a leadership role, helping to define the tasks needed, working with other groups to assist in training, and provide daily oversight of outstanding tasks ensuring that they are completed.

Testing Coordination – CCT has multiple vendor and internal systems that require updates and changes including CRD upgrades. Working with subject matter experts, the successful candidate will coordinate testing of application changes across the enterprise ensuring features have been tested and properly accepted prior to release.

Marketing Data Coordination – The successful candidate will understand CCT data organization, respond to marketing needs and provide solutions related guidance for marketing campaign setup and implementation.

Requirements and Process Definition – Working with IT and business owners, define process improvement for system interfaces required by CCT.

Jira Administration – Provide leadership in managing requests for reporting, system improvements, and task scheduling using Atlassian Jira.

Qualifications & Skills JOB REQUIREMENTS (SKILLS / ABILITIES):

The successful candidate will have 10 years of experience leading the following: Complex process change and problem solving

Test planning and coordination

Requirements definition of complex processes ‘

Excellent oral and written communications

Strong organizational skills

Expertise in complex data structures

Software improvement methodologies

EXPERIENCE:

Expertise in data organization, including SQL and Excel.

Process development experience using a common software development practice is preferred.

EDUCATION:

Bachelor's degree in a data driven discipline.

Equal Opportunity Employer/Veterans/Disabled

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Keywords: Chevy Chase Trust, Bethesda , Vice President, IT & Operations Coordinator, Other , Bethesda, Maryland