BethesdaRecruiter Since 2001
the smart solution for Bethesda jobs

Avaya Software Specialist

Company: Yorktel
Location: Bethesda
Posted on: September 12, 2020

Job Description:

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FULL TIME REGULAR Professional Bethesda, MD, US

30+ days ago Requisition ID: 1276

For over 30 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is continually looking for experienced professionals in our areas of expertise. We are always interested in discussing future opportunities with qualified individuals. This position is for future company growth and/or subsidiaries.

Yorktel is currently seeking an Avaya Software Specialist who will need to be experienced with programming on an Avaya CM, specifically station programming, route selection and basic vector programming.

This position will be report to the Yorktel Staffing head and be based at the customer’s location in Bethesda, Md He/she will interface with the customer directly to perform their role as well as with Yorktel internal departments for support as needed.

Responsibilities:

This position regularly influences internal and external customers to achieve a mutually desirable outcome. This position will make recommendations to internal parties and customers with regard to concerns or issues and ensure resolution of any problems, working closely in conjunction with assigned team members. This position requires regular planning to support incoming Customer issues. This position must regularly communicate answers to complex questions and respond to detailed inquiries. This position may sometimes handle and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures.

Provide support to internal teams and clients on voice network and applications.

Work with clients and internal teams to design and implement call routing solutions.

Recommend solutions, improvements, strategy, and architecture for voice network and systems.

Technical Responsibilities:

Programs, tests, debugs and maintains applications in client-server or Web-based environment.

Addresses systems performance issues and crashes.

Collects, compiles and enters data and processed information into various software systems.

Provides data entry support to department workers and professionals.

Monitors, manages, projects and reports license usage to ensure compliance for certain branded software packages and programs and recommends other organizational IT purchases and procurements.

Work with clients and internal teams to design and implement call routing solutions.

Ensure incident tickets are attended to in a timely manner, escalated as appropriate, and closed with proper documentation.

Create and maintain job specific SOPs and work flows

Skills and Additional Qualifications:

4+ years of experience with Programming Avaya Call Manager.

Bachelor’s degree or equivalent experience.

Must demonstrate technical proficiency in areas related to work experience and/or education.

Ability to prioritize and balance multiple tasks.

Willingness to research and figure out complex software.

Familiarity with troubleshooting methodologies.

Ability to work independently.

Excellent written and verbal communication skills are required.

Organization and prioritization skills are a must.

Proven ability to successfully manage multiple projects and work across all levels in the organization.

Demonstrated ability to collaborate with project teams and managers as a service provider.

Ability to effectively interact with customers to discuss needs and provide solutions.

Strong team player and team mentor.

Secret Clearance required

Certifications:

Security + Certification

Preferred certifications or equivalent; CASP, CISSP, CCNP Security, CCNA Security, CySA+, GSEC, GICSP, SSCP

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Keywords: Yorktel, Bethesda , Avaya Software Specialist, Other , Bethesda, Maryland

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Part-Time Food Delivery - Uber Eats
Description: Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends amp quot it's up to you. Earn Good Money. You'll earn
Company: Uber Eats
Location: Leesburg
Posted on: 09/26/2020

11C Indirect Fire Infantryman
Description: Job Description br br As an Army National Guard Indirect Fire Infantryman, you'll be in charge of the Infantry's most powerful weapon - the mortar. As part of a mortar squad, section, or platoon, (more...)
Company: Army National Guard
Location: Leesburg
Posted on: 09/26/2020

SHEETZ: Supervisor - 687 - Overnight
Description: Supervisor 687 OvernightLocation: Sheetz Stores 00687 INTER FORT EVANS RD amp BATTLEFIELD PKWY LEESBURG, VAStarting Rate of Pay: 15.50Full or Part Time: Full TimeShift Needed: OvernightSUPERVISORSchedule:Full (more...)
Company: SHEETZ
Location: Leesburg
Posted on: 09/26/2020


Permanent Psychiatry Child Physician in Leesburg, Virginia
Description: Psychiatry Child physician job in Virginia : Child/Adolescent Psychiatrist Partial Hospitalization, Outpatient North Spring Behavioral Health Care is recruiting a Part-time Child and Adolescent Psychiatry (more...)
Company: Universal Health Services, Inc.
Location: Leesburg
Posted on: 09/26/2020

Part-Time Stocker (New Store)
Description: Job Description:We're ALDI, one of America's favorite grocers. We've grown a lot in the past few years, expanding our reach and customer base all around the country. Whether it's in customer service or (more...)
Company: ALDI
Location: Leesburg
Posted on: 09/26/2020

Need a gig? Deliver with Uber Eats!
Description: Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends amp quot it's up to you. Earn Good Money. You'll earn
Company: Uber Eats
Location: Leesburg
Posted on: 09/26/2020

Flexible Schedule - Deliver with Uber Eats
Description: Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends amp quot it's up to you. Earn Good Money. You'll earn
Company: Uber Eats
Location: Leesburg
Posted on: 09/26/2020

Students - Deliver with Uber Eats
Description: Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends amp quot it's up to you. Earn Good Money. You'll earn
Company: Uber Eats
Location: Leesburg
Posted on: 09/26/2020

Supervisor - #687 - Evenings/Overnight
Description: Supervisor - 687 - Evenings/Overnight Location: Sheetz Stores 00687 - INTER FORT EVANS RD amp BATTLEFIELD PKWY LEESBURG, VA Starting Rate of Pay: 15.50 Full or Part Time: Full Time (more...)
Company: SHEETZ
Location: Leesburg
Posted on: 09/26/2020

Deliver with Uber - Earn Between Classes
Description: Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends amp quot it's up to you. Earn Good Money. You'll earn
Company: Uber Eats
Location: Leesburg
Posted on: 09/26/2020

Log In or Create An Account

Get the latest Maryland jobs by following @recnetMD on Twitter!

Bethesda RSS job feeds