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Director-Meeting + Event Technology

Company: Marriott International, Inc.
Location: Bethesda
Posted on: September 12, 2020

Job Description:

Posting Date Sep 03, 2020

Job Number 20047417

Job Category Food and Beverage & Culinary

Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP

Brand Corporate

Schedule Full-time

Relocation? No

Position Type Management

Start Your Journey With Us Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

JOB SUMMARY The Director of Meeting and Event Technology ispart of the Global Operations (GO) team and will report to the Senior Director,Meetings & Events, Global Operations. The Director is the subject matterexpert responsible for strategies related to identifying, creating andimplementing new ways to deliver meeting and event (M+E) technologies tomaximize revenues and enhance the attendee experience. M+E technology includes the integration ofmeeting room, personal device, property technology and audio-visual capabilities.They will also own the relationship with the preferred (MSA) Audio Visualvendor and ensure compliance and deliverables to MSA terms and conditions; bethe champion for training and oversee the technology relationship with theAmericas sales and event teams as a subject matter expert to improve salesclosure and A/V commissions. TheDirector will have expertise in managing larger business processes and/orprojects, setting priorities and measurable objectives, monitoring andreporting progress and results; and serve as the liaison to applicable technology and/or design partners indisciplines within the Americas, Global Design and Information Technology todrive performance, and measure success and effectiveness of M&E technology.

Keyaccountabilities include:

Grow property AV revenues and commissions

Manage partnership with preferred (MSA) AV provider

Inform on trends and forward-looking capabilities; consultative involvement in new builds and renovations

Establish strategy for M+E technology platform

Maintain company-wide standards, policies, governance

CANDIDATE PROFILE Education and Experience Required: 4-yearbachelor's degree from an accredited university in Business Administration,Information Resources, or related professional area or equivalent experience in Operations or related professionalarea.

8+years of business management/sales leadership experience in the hotel eventtechnology (audio/visual) field

Preferred: Elevatedunderstanding of multiple technologies and delivery of outstanding guestexperiences

Coordinatingefforts of multiple external providers of technology products and services

Strongpresentation, verbal and written skills; attention to detail

Beself-directed to influence and collaborate across multiple areas of theorganization while creatively maximizing resource utilization

Comfortablein a deadline-driven environment, often with changing business priorities

Managemultiple projects simultaneously, develops estimates and manages to a budget

Abilityto benchmark other business to identify effective technologies, processes,design innovations and trends

Uniquedrive to continue pushing the product or service forward

Forwardthinker able to push products and service to enhance/drive a positive customerexperience

Demonstratedcollaborative skills with ability to work with cross functional teams

Passionateabout their craft/area of specialization

Expertisein managing multi-brand platforms, client support, vendor management, accountmanagement and project management

Ableto listen and incorporate new information and viewpoints.

CORE WORK ACTIVITIES Grow property AV revenue and commissions

Create framework to drive property participation in third party master service agreement.

Builds eco-system with guiding principles to assist property and above property teams with closing strategic account business

Develop scalable short and long-term strategies for growing revenue

Develop training for property and above property event and sales teams

Collaborates with the continent BMSC Top Line Service Delivery and Performance team to deliver superior account management support and drive engagement in offerings

Leads resolution challenges on business requests that have broader impact and/or risk. Presents alternative solutions and impact assessment

Generates innovative solutions/ creative approaches that result in identifying the highest opportunity (markets/scope, etc.) areas for action.

Establish strategy for Meeting and Event technology platform; continue to evolve to position the company as a leader

Partner and provide input to Global Design Strategies regarding property Meetings and Events technology solutions requirements

Represent company at key industry and trade events to understand evolving trends and technology

Identify upgrades to existing platforms and develop processes to prioritize and secure funding source

Provide capital and operating budget guidance

Identifies business development opportunities and develops recommendations to cultivate, while ensuring the sustainability of existing program and stakeholder/vendor relationships

Assumes conduit role in vendor relationships

Leverages data to implement strategies/offerings and drive effectiveness to optimize performance. Create measurable metrics for success, ROI and compliance

Sustain company-wide standards, policies, governance

Facilitates balanced decision-making in establishing policies and governance related to current and new technology strategies; gains alignment with property, continent, owner, brand, franchised stakeholders

Leads efforts to adapt companywide standards (Operations, Brand) on Marriott Global Source (MGS) and other required portals

Consults with Global Quality team to define and monitor Brand Standards as identified

Builds and maintains effective partnerships with all internal and external stakeholders

Performother duties as assigned.

Travelrequired, at times to remote locations

MANAGEMENTCOMPETENCIES

Leadership Communication - Conveys information andideas to others in a convincing and engaging manner through a variety ofmethods.

Leading Through Vision and Values - Keeps the organization'svision and values at the forefront of decision making and action.

Managing Change - Initiates and/or manages the change process andenergizes it on an ongoing basis, taking steps to remove barriers or accelerateits pace; serves as role model for how to handle change by maintainingcomposure and performance level under pressure or when experiencing challenges.

Problem Solving and Decision Making - Identifies and understands issues, problems, andopportunities; obtains and compares information from different sources to drawconclusions, develops and evaluates alternatives and solutions, solves problems,and chooses a course of action.

Professional Demeanor - Exhibits behavioral stylesthat convey confidence and command respect from others; makes a good firstimpression and represents the company in alignment with its values.

Strategy Development - Develops business plans by exploring and systematicallyevaluating opportunities with the greatest potential for producing positiveresults; ensures successful preparation and execution of business plans througheffective planning, organizing, and on-going evaluation processes.

Managing Execution Building a Successful Team - Uses an effective interpersonal style to build a cohesiveteam; inspires and sustains team cohesion and engagement by focusing the teamon its mission and importance to the organization.

Strategy Execution – Ensures successful execution across of businessplans designed to maximize customer satisfaction, profitability, and marketshare through effective planning, organizing, and on-going evaluationprocesses.

Driving for Results - Sets high standards ofperformance for self and/or others; assumes responsibility for work objectives;initiates, focuses, and monitors the efforts of self and/or others toward theaccomplishment goals; proactively takes action and goes beyond what isrequired.

Building Relationships Customer Relationships - Develops and sustains relationships based on anunderstanding of customer/stakeholder needs and actions consistent with thecompany’s service standards.

Global Mindset - Supports employees andbusiness partners with diverse styles, abilities, motivations, and/or culturalperspectives; utilizes differences to drive innovation, engagement and enhancebusiness results; and ensures employees are given the opportunity to contributeto their full potential.

Strategic Partnerships - Develops collaborative relationships with fellow employeesand business partners by making them feel valued, appreciated, and included;explores partnership opportunities with other people in and outside theorganization; influences and leverages corporate and continental sharedservices and/or discipline leaders (e.g., HR, Sales & Marketing, Finance,Revenue Management) to achieve objectives; maintains effective externalrelations with government, business and industry in respective countries;performs effectively as a liaison between locations, disciplines, and corporateto ensure needed resources are received and corporate strategies are understoodand executed.

Generating Talent andOrganizational Capability

Organizational Capability - Evaluates and adapts thestructure of assignments and work processes to best fit the needs and/orsupport the goals of an organizational unit.

Talent Management - Provides guidance and feedback to helpindividuals develop and strengthen skills and abilities needed to accomplishwork objectives.

Learning and ApplyingProfessional Expertise

Technical Acumen - Understands and utilizes professional skills andknowledge in a specific functional area to conduct and manage everyday businessoperations and generate innovative solutions to approach function-specific workchallenges.

Basic Competencies - Fundamental competencies required foraccomplishing basic work activities.

Basic Computer Skills - Uses basic computer hardwareand software (e.g., personal computers, word processing software, Internetbrowsers, etc.).

Mathematical Reasoning - Adds, subtracts, multiplies,or divides quickly, correctly, and in a way that allows one to solve work-relatedissues.

Oral Comprehension - Listens to and understandsinformation and ideas presented through spoken words and sentences.

Reading Comprehension - Understands written sentencesand paragraphs in work related documents.

Writing - Communicates effectively inwriting as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Check out pictures from associates at this location, and some videos too!

Marriott participates in the Electronic Employment Eligibility Verification Program.

This Employer Participates in E-Verify ENGLISH/SPANISH (PDF)

Right to Work ENGLISH/SPANISH (PDF)

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

If you are an individual with a disability and need assistance completing the online application, please call 301-581-1400. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to

hqaffirmativeaction@marriott.com . "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.

Keywords: Marriott International, Inc., Bethesda , Director-Meeting + Event Technology, Other , Bethesda, Maryland

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