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Avaya Software Specialist

Company: York Telecom Corporation
Location: Bethesda
Posted on: September 12, 2020

Job Description:

US Citizen

Software Specialist Jobs in Bethesda, MD. For over 30 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide more than any other video communications service provider Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.. Yorktel is continually looking for experienced professionals in our areas of expertise. We are always interested in discussing future opportunities with qualified individuals. This position is for future company growth and/or subsidiaries.. Yorktel is currently seeking an Avaya Software Specialist who will need to be experienced with programming on an Avaya CM, specifically station programming, route selection and basic vector programming.. This position will be report to the Yorktel Staffing head and be based at the customers location in Bethesda, Md He/she will interface with the customer directly to perform their role as well as with Yorktel internal departments for support as needed.. Responsibilities:. This position regularly influences internal and external customers to achieve a mutually desirable outcome. This position will make recommendations to internal parties and customers with regard to concerns or issues and ensure resolution of any problems, working closely in conjunction with assigned team members. This position requires regular planning to support incoming Customer issues. This position must regularly communicate answers to complex questions and respond to detailed inquiries. This position may sometimes handle and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures.. Provide support to internal teams and clients on voice network and applications.. Work with clients and internal teams to design and implement call routing solutions.. Recommend solutions, improvements, strategy, and architecture for voice network and systems.. Technical Responsibilities:. Programs, tests, debugs and maintains applications in client-server or Web-based environment.. Addresses systems performance issues and crashes.. Collects, compiles and enters data and processed information into various software systems.. Provides data entry support to department workers and professionals.. Monitors, manages, projects and reports license usage to ensure compliance for certain branded software packages and programs and recommends other organizational IT purchases and procurements.. Work with clients and internal teams to design and implement call routing solutions.. Ensure incident tickets are attended to in a timely manner, escalated as appropriate, and closed with proper documentation.. Create and maintain job specific SOPs and work flows. Skills and Additional Qualifications:. 4+ years of experience with Programming Avaya Call Manager.. Must demonstrate technical proficiency in areas related to work experience and/or education.. Ability to prioritize and balance multiple tasks.. Willingness to research and figure out complex software.. Familiarity with troubleshooting methodologies.. Ability to work independently.. Excellent written and verbal communication skills are required.. Organization and prioritization skills are a must.. Proven ability to successfully manage multiple projects and work across all levels in the organization.. Demonstrated ability to collaborate with project teams and managers as a service provider.. Ability to effectively interact with customers to discuss needs and provide solutions.. Strong team player and team mentor.. Secret Clearance required. Certifications:. Security + Certification. Preferred certifications or equivalent; CASP, CISSP, CCNP Security, CCNA Security, CySA+, GSEC, GICSP, SSCP. Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.. Get alerts to jobs like this, to your inbox.

Bachelors degree or equivalent experience.

Keywords: York Telecom Corporation, Bethesda , Avaya Software Specialist, Other , Bethesda, Maryland

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