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Help Desk Team Lead

Company: Strategic Data Systems, Inc
Location: Bethesda
Posted on: September 13, 2020

Job Description:

Carderock Naval Surface Warfare Center, Bethesda, MD (20817)

70K - Full Time with Benefits

Your work will involve providing Tier 1 IT Help Desk support to NSWC Carderock RDT&E network users along with troubleshooting computer issues via phone, in-person and remotely.

Your work will also involve:

• Being responsible for oversight of team of Help Desk Technicians.

• Interfacing with Government Help Desk leadership to understanding priorities, upcoming initiatives, and urgent requirements.

• Collaborating with a variety of personnel (developers, administrators, management) to create improved ITSM processes.

• Responsible for ensuring customer satisfaction with Help Desk actions.

• Responsible for monitoring and meeting service level agreements.

• DOD Secret Security Clearance

• 4 years of IT Help Desk/Service Desk Support Experience with at least 1 year in a leadership role

• A.S. Degree in a technical discipline OR a current CompTIA A+ CE, Network + CE, or a Security+ CE certification.

• Ability to clearly communicate via verbal and written methods

• Enjoys coaching and mentoring more junior team members

Keywords: Strategic Data Systems, Inc, Bethesda , Help Desk Team Lead, Other , Bethesda, Maryland

Click here to apply!

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