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Sr VTC Support Specialist

Company: Alutiiq LLC
Location: Bethesda
Posted on: September 13, 2020

Job Description:

Lead a team in providing comprehensive end-user support and routine maintenance for audio-visual (A/V) and video teleconferencing electronic devices, systems, and services; identify, diagnose and troubleshoot system malfunctions and defects.

Utilize knowledge of DoD Risk Management Framework (RMF) to support servers and clients, including PPS and patching to ensure compliance with cybersecurity protocols and guidelines. Working knowledge of Microsoft Server.

Analyze and evaluate existing VTC systems with minimal oversight, and defineproblems, data availability, and report requirements and system design issues.

Respond to customer support requests, identify support requirements, and perform end-user training where needed.

Develop documentation on VTC technology, methodology, policies and procedures, including guides, SOPs, technical analyses, white papers,

Research and evaluate new technologies to expand or enhance the usage and delivery of AV/VTC

Respond to technical support requests for campus television, monitors and set-top boxes; identify root cause of equipment malfunction and document issues and

Lead day-to-day AV/VTC event support: document and confirm VTC event logistics prior to the event; ensure connectivity between near-end and far-end equipment; resolve technical challenges between local and remote sites on the day of the

Maintain inventory of assigned systems, to include codecs, cameras, monitors, jabbers, and carts, etc.

Demonstrated knowledge of standard video formats and display resolutions, and standard audio routing and configuration in integrated conference room Working knowledge of TCP/IP internetworking and protocols relevant to VTC technology, including H.320, H.323, and SIP communication protocols.

Demonstrated knowledge in video conferencing technology and infrastructure, including conference room and desktop systems, multi-point control units, Gateway, Gatekeeper, and integrated A/V systems over IP and ISDN Sample manufacturers include Crestron, Extron, Cisco, Tandberg, Polycom, Hai-Vision, and Clear One.

Demonstrate strong customer service skills. Flexible work schedule to provide support as necessary.

Keywords: Alutiiq LLC, Bethesda , Sr VTC Support Specialist, Other , Bethesda, Maryland

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