Lead a team in providing comprehensive end-user support and
routine maintenance for audio-visual (A/V) and video
teleconferencing electronic devices, systems, and services;
identify, diagnose and troubleshoot system malfunctions and
Utilize knowledge of DoD Risk Management Framework (RMF) to
support servers and clients, including PPS and patching to ensure
compliance with cybersecurity protocols and guidelines. Working
knowledge of Microsoft Server.
Analyze and evaluate existing VTC systems with minimal
oversight, and defineproblems, data availability, and report
requirements and system design issues.
Respond to customer support requests, identify support
requirements, and perform end-user training where needed.
Develop documentation on VTC technology, methodology, policies
and procedures, including guides, SOPs, technical analyses, white
Research and evaluate new technologies to expand or enhance the
usage and delivery of AV/VTC
Respond to technical support requests for campus television,
monitors and set-top boxes; identify root cause of equipment
malfunction and document issues and
Lead day-to-day AV/VTC event support: document and confirm VTC
event logistics prior to the event; ensure connectivity between
near-end and far-end equipment; resolve technical challenges
between local and remote sites on the day of the
Maintain inventory of assigned systems, to include codecs,
cameras, monitors, jabbers, and carts, etc.
Demonstrated knowledge of standard video formats and display
resolutions, and standard audio routing and configuration in
integrated conference room Working knowledge of TCP/IP
internetworking and protocols relevant to VTC technology, including
H.320, H.323, and SIP communication protocols.
Demonstrated knowledge in video conferencing technology and
infrastructure, including conference room and desktop systems,
multi-point control units, Gateway, Gatekeeper, and integrated A/V
systems over IP and ISDN Sample manufacturers include Crestron,
Extron, Cisco, Tandberg, Polycom, Hai-Vision, and Clear One.
Demonstrate strong customer service skills. Flexible work
schedule to provide support as necessary.