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Identity Coordinator

Company: Aerotek
Location: Bethesda
Posted on: January 12, 2021

Job Description:

Description:They are looking for a Customer Service Representative who has the ability to demonstrate empathy, quickly learn, adapt to an ever changing setting, and someone not afraid of the challenges that could arise from being 'relied on' by customers. They will be reporting to the Manager of Identity Theft Assistance, this position is responsible for educating consumers about Identity Theft; helping subscribers to verify credit file; interpreting and analyzing consumers' written or verbal correspondence; and providing options for immediate Identity Theft resolution. This position helps and leads consumers with every step of Identity theft fraud resolution. The role maintains the integrity of the internal database by ensuring data quality and accuracy. All applicants will be subject to background and credit check, as this position includes handling of sensitive personal and financial information.Position ResponsibilitiesCase Management--- Answer incoming calls quickly and courteously; log and enter all case detail into call logging system.--- Determine the situation of the client and respond appropriately based on the parameters designated in the service procedures. This includes research, following procedures and providing services or information as requested.--- Work with various financial and other institutions, as well as with different companies to ensure quick and efficient Id theft Fraud resolution.--- Handle fast pace / high pressure environment and work with limited supervision.--- Maintain above average score on all auditing.Customer Service--- Provide high level of customer service at all times. --- Maintain high levels of quality while meeting department production standards.--- Apply professional judgment when escalating case to Team Lead or Supervisors. Filing and Reporting--- Follow procedures for filing case related information;--- Safeguard subscriber's personal information, obtained during ID theft resolution.--- Provide required reports as per established procedures to supervisor.Updating Procedures--- Keep updated on any new procedures or laws related to ID theft Assistance;--- Research and provide necessary assistance to subscriber for any new version;--- Establish procedures for any new fraud resolution techniques.Skills:customer service, call center, computer savvy, attention to detail, listening, typing, accuracy, bilingual, customer care, problem management, fraud investigationTop Skills Details:Customer ServiceBi-Lingual - SpanishCall Center experienceAdditional Skills & Qualifications:Ability to work phones through computer systems and within the CRM. Reading/downloading/typingAbility to learn and work remotelyAbility to communicate- read, write, and analyze to then provide guidance in Spanish. Education and Experience --- High School Diploma is required, with some college strongly preferred. Minimum of 2 years experience in a high volume call center environment required (credit, finance or mortgage industries preferred). ---Experience Level:Entry LevelAbout Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing-- Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Bethesda , Identity Coordinator, Other , Bethesda, Maryland

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