Help Desk Representative with Security Clearance

Company: Strategic Data Systems
Location: Bethesda
Posted on: January 12, 2021

Job Description:

Help Desk RepresentativeCarderock Naval Surface Warfare Center, Bethesda, MD (20817)M-F, 8 hour shift between 6AM and 6PM$55K - $60KFlexible Start-Date - Immediate Opening Your work will involve Tier 1 computer troubleshooting supporting desktop, network, application and system issues for technicians, engineers, programmers and administrators. You will also: --- Answer customer questions via phone, email, walk-up, and other mediums--- Troubleshoot customer issues to full resolution--- Learn, use, and understand help desk ticketing software--- Communicate with team of technicians, engineers, programmers, and administrators to fully resolve customer issues To qualify, you'll need: --- DOD Secret Security Clearance - If you had a Secret clearance in the past 24 months, we may be able to reactivate it.--- 1 year of IT Support experience--- Current CompTIA Security+ CE certification.--- Ability to clearly communicate via verbal and written methods--- Strong customer service skills

Keywords: Strategic Data Systems, Bethesda , Help Desk Representative with Security Clearance, Other , Bethesda, Maryland