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Help Desk Support Services Specialist

Company: Integral Consulting Services Inc.
Location: Bethesda
Posted on: April 30, 2021

Job Description:

Overview Help Desk Support Services Specialist Location: Bethesda, MD Duration: Long Term US Citizen and clearable to Public Trust Responsibilities: * Under general supervision, provides Tier 2 support to end users for either PC, server, or mainframe applications or hardware. * Handles problems that the Tier 1 help desk support is unable to resolve. * May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. * Simulates or recreates user problems to resolve operating difficulties. Recommends system modifications to reduce user problems. * Maintains currency and high level of technical skill in field of expertise. * Escalates more complex problems to senior level. Requirement: * Requires at least a two-year college degree in Information Technology or equivalent. * Minimum of four years' experience working in Help Desk operations. * Experience Supporting users in a Citrix XenApp environment (using Windows 10) * VDI experience * HDI certification, a huge plus

Keywords: Integral Consulting Services Inc., Bethesda , Help Desk Support Services Specialist, Other , Bethesda, Maryland

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