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IT Specialist (Customer Support)

Company: US Government Other Agencies and Independent Organ
Location: Bethesda
Posted on: May 1, 2021

Job Description:

  • Duties Help Duties Summary Join the team! This position is located in the Headquarters Office of the Consumer Product Safety Commission, Division of Technical Services, Computer Support Branch (TSCS)in the Office of Information and Technology Services (EXIT). This office is responsible for the installation, configuration, troubleshooting, customer assistance and training in support of and in response to the U.S. Consumer Product Safety Commission's Information Technology requirements. Learn more about this agency Responsibilities This position serves as the technical expert responsible for: Analyzing and evaluating existing and new hardware and software for use in the agency Citrix virtualized desktop infrastructure (VDI). Managing the maintenance of all agency VDI related hardware, software and configuration policies. Assisting in the development of Citrix VDI operational procedures for TSCS. Planning and developing Citrix VDI related training material for CPSC users. Assisting with the installation, configuration, troubleshooting, customer service, and training in support of and in response to the CPSC's Information Technology (IT) VDI requirements. Developing plans for installing, configuring, troubleshooting, and maintaining CPSC user VDI related equipment and software. Serving as the CPSC technical specialist and focal point for the planning and implementation of user support services covering Citrix VDI equipment, software, systems, interfaces and networks. Ensuring that EXIT management and technical personnel are fully aware of the implications and effects of potential changes desktop virtualization capabilities in the marketplace. Planning, coordinating, implementing, and providing training to system users on new or changed operating systems, hardware, software and the application of information assurance and security policies and guidelines. Travel Required Not required Supervisory status No Promotion Potential 13
    • Job family (Series) 2210 Information Technology Management Similar jobs
      • Desktop Support Specialists
      • Information Technology Specialist (It Specialist)
      • Specialists, Desktop Support
      • Requirements Help Requirements Conditions of Employment
        • U.S. Citizenship Required.
        • Background Investigation Required. Must be a U.S. Citizen. This is a Public Trust Position. Employment in this position requires a background investigation. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed or undisclosed background issues, the tentative employment offer may be withdrawn. If you are a male born after December 31, 1959 you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. Please see for more information. Selectees will be required to complete a "Declaration of Federal Employment", (OF-306), prior to appointment and the appropriate background investigation forms to determine suitability for Federal employment. False statements or responses on these forms can jeopardize your employment opportunity and subject you to disciplinary action, including removal from Federal service. The selectee will be required to complete a Personal Identity Verification (PIV) process that requires two forms of identification from the I-9 Form. We will compare information provided on the I-9 Form to records available from the U.S. Department of Homeland Security. The system confirms employee's identity and eligibility to work in the United States. Learn more about E-Verify, including your rights and responsibilities. You are applying under Delegated Examining and if selected under this authority, you will be required to serve a 1-year probationary period, even if you are a transfer from another federal agency. Qualifications All applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level in the Federal Service. Specialized experience is experience that has equipped the candidate with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Qualifying specialized experience must demonstrate the following: Ability to operate, maintain, and administer a Citrix VDI environment that include (1) using the latest technology to incorporate applications and user profiles into a non-persistent virtual desktop infrastructure, (2) creating, applying, and managing Microsoft Group Policy setting into a non-persistent virtual infrastructure, (3) creating and/or maintaining a VDI Golden Image in a non-persistent virtual desktop infrastructure, and (4) creating and/or maintaining Citrix machine and user policies in a non-persistent virtual desktop infrastructure. Evidence of the above specialized experience must be supported by detailed documentation of duties performed in positions held. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. We will not make assumptions regarding your experience or based on job titles alone. If your resume does not support your questionnaire answers, we will not allow credit for your response(s). Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Applicants must meet the qualifications for this position by the closing date of this announcement. In addition to the above specialized experience, applicants must also meet the IT-Related proficiency level for all four of the competencies listed below: Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Customer Service: Ability to coordinate cyber operations with other organization functions or support activities. Oral communication: Ability to communicate complex information, concepts, or ideas in a confident and well-organized manner through verbal means. Problem Solving: Ability to interpret and understand complex and rapidly evolving concepts; ability to think critically. Evidence of the above specialized experience and IT-related proficiency must be supported by detailed documentation of duties performed in positions held. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience Education There is no substitution for specialized experience at this grade level.

Keywords: US Government Other Agencies and Independent Organ, Bethesda , IT Specialist (Customer Support), Other , Bethesda, Maryland

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