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Supervisor of Loan Services

Company: Latitude, Inc.
Location: Bethesda
Posted on: May 3, 2021

Job Description:

We are seeking a team lead for our loan servicing department. This position will oversee the loan servicing department we have open in Bethesda, MD. 
The ideal candidate will have 2 years of experience supervising a loan servicing department. 
Job Responsibilities:
  • Supervise a team of 4-6 Loan Servicing associates.
  • Reports directly to the Servicing Operations Manager.
  • Ensure quality service and effective, efficient operational support for the assigned area's internal business partners and/or external customers/clients.
  • Develops employees through regular coaching and feedback that leads to improved results.
  • Responsible for ensuring the department S.M.A.R.T. goals are achieved.
  • Enforce department policies and procedures and deliver performance improvement action plans.
  • Manage multiple and/or conflicting responsibilities.
  • Assist with the documentation of standard operating procedures.
  • 2 years experience in a Team Lead or Supervisory capacity.
  • 2 years recent experience in the loan servicing industry (mortgage experience a plus).
  • Excellent verbal and written communication skills.
  • Excellent reading comprehension skills.
  • Demonstrate a good working knowledge of state, federal and regulatory agency guidelines with the ability to identify and implement process improvement opportunities.
  • Have a thorough understanding of the business unit's operational processes and the implications on other groups that function within the operations.

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Keywords: Latitude, Inc., Bethesda , Supervisor of Loan Services, Other , Bethesda, Maryland

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