Supervisor of Loan Services
Company: Latitude, Inc.
Location: Bethesda
Posted on: May 3, 2021
Job Description:
We are seeking
a team lead for our loan servicing department. This position will
oversee the loan servicing department we have open in Bethesda,
MD.
The ideal
candidate will have 2 years of experience supervising a loan
servicing department.
Job Responsibilities:
-
Supervise a team of 4-6 Loan Servicing associates.
-
Reports directly to the Servicing Operations Manager.
-
Ensure quality service and effective, efficient operational support
for the assigned area's internal business partners and/or external
customers/clients.
-
Develops employees through regular coaching and feedback that leads
to improved results.
-
Responsible for ensuring the department S.M.A.R.T. goals are
achieved.
-
Enforce department policies and procedures and deliver performance
improvement action plans.
-
Manage multiple and/or conflicting responsibilities.
-
Assist with the documentation of standard operating
procedures.
Requirements:
-
2 years experience in a Team Lead or Supervisory capacity.
-
2 years recent experience in the loan servicing industry (mortgage
experience a plus).
-
Excellent verbal and written communication skills.
-
Excellent reading comprehension skills.
-
Demonstrate a good working knowledge of state, federal and
regulatory agency guidelines with the ability to identify and
implement process improvement opportunities.
-
Have a thorough understanding of the business unit's operational
processes and the implications on other groups that function within
the operations.
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Keywords: Latitude, Inc., Bethesda , Supervisor of Loan Services, Other , Bethesda, Maryland
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