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Front Desk Concierge

Company: Congressional Country Club
Location: Bethesda
Posted on: May 3, 2021

Job Description:

Do you have a passion for making everyone's day better?Have you ever been told you smile a lot?Do like that teammates rely on you to support them?Does being the first and last impression excite you?If you answered yes to all the question above, then you should know Congressional Country Club is seeking Front Desk Concierge. The Concierge will primarily assist members/guests in all front office-related areas, along with supporting in youth events and always providing a world class experience and service to Members and guest of the Club.Congressional Country Club is looking for Team Members that believe the impossible is possible. Driven to continuously make a positive impact on the organization and believe that as a team we accomplish more.Note: CCC is currently following the State of MD Covid Mandates currently in place.What will be expected of you: Work with Director of Youth Activities to on sleeping room amenity strategy, culture, and servicesAssist Membership over the duration of their stay (service, travel, area attractions, etc.)Register Members/guests and assign rooms; comply with special requests whenever possibleAssists in pre-registration and blocking of rooms for registrationCheck in rooms into the Jonas Hotel SystemKnow room location, types of rooms available and room ratesCoordinate room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day roomsProcesses member/guest check-ins and outs, manage room keysPosts and files all charges to Members'/guest accountsAnswer the phone within the first three rings and always use proper telephone etiquette Processes mail, packages and messagesRead and initial the pass-on log and bulletin board daily; know of daily activities and meetings taking place in the ClubCount the bank at the beginning and end of every shift Make sure all petty cash is in the cash register or has been accounted for Coordinate guestroom maintenance work with the Engineering and Maintenance departments if the manager is not available Must be aware of all safety and emergency procedures and accident prevention policies and procedures Maintain cleanliness and neatness within the Front Desk areaMake necessary purchases for all events and work with vendors, entertainment companies, etc. to reserve appropriate items.Analyze member data to identify demographic trends of the youth member population.Know and understand coat check operations; fill in when necessary/emergencies (see below) How we determine your qualifications:Two years' customer service and/ or Hospitality experience, required Front Desk/Rooms, preferred College Degree, preferredProficient in Microsoft Excel, Word, Outlook, Publisher, Working Proficiency Benefits: This is a Full Time PositionComplimentary mealsComplimentary parking Health, Dental & Vision Insurance (Available to Full Time and Part Time Team Members)FSA401K with matchEmployee Discounts Golf, Tennis, Fitness Apparel/Items CCC is an EOE

Keywords: Congressional Country Club, Bethesda , Front Desk Concierge, Other , Bethesda, Maryland

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