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Implementation Manager (LES)-Remote

Company: Labcorp
Location: Bethesda
Posted on: June 2, 2021

Job Description:

The Implementation Manager Level 2 is responsible for leading and executing project planning and management with new Tier 1 clients and new partner integrations. They are focused on implementing new strategies to support Client Success and enhance success for the Service Delivery team.

Primary Responsibilities:

  • Responsible for leading complex Tier 1 client and partner implementations that support the customers' goals and objectives.
  • Reviews client product needs and solutions, develops project plans, and ensure that implementations are completed on time and meet client expectations.
  • Act as a consultant to the client and the client success manager to provide an understanding of all departmental processes as they relate to the project's milestones, risks, issues and dependencies.
  • Collaborates cross-functionally with Product, Development, Data, Engineering, and Operations to identify technical specifications, documents program requirements, and tracks all tasks within the project plan to ensure the clients' project is implemented with operational excellence in mind.
  • Manages project issues and mitigates risk before the quality of the project is compromised.
  • Oversees product configuration and provides product demo to clients.
  • Provides weekly reporting to the Department Leader on project implementation status
  • Completes projects as assigned by senior leadership.
  • Other duties as assigned.

Keywords: Labcorp, Bethesda , Implementation Manager (LES)-Remote, Other , Bethesda, Maryland

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