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Senior Coordinator, Patient Access Programs

Company: Cystic Fibrosis Foundation
Location: Bethesda
Posted on: June 6, 2021

Job Description:

The Cystic Fibrosis Foundation (CF Foundation) and its employees embrace their commitment to its core values. These core values are the pillars on which the CF Foundation stand and will continue to sustain us as we move forward.

  • Keep sight of what really matters: Our decisions are based on what is best for people with cystic fibrosis and their families.
  • Aspire for excellence in all we do: We take pride in our work. We are committed to continuous learning and improvement.
  • Stronger together: We collaborate and work together so that we can learn more and achieve more.
  • Innovate with courage: We embrace challenges. We reach beyond boundaries in pursuit of our vision.
  • Care about our people: We deeply care about each other and all who support our shared mission. We listen with respect. We support one another.

We are a nonprofit, donor-supported organization that has raised and invested billions of dollars to help develop cystic fibrosis therapies that have changed the lives of people with this disease. Nearly every CF medicine available today was made possible because of Foundation support.

LOCATION: National office (Bethesda, MD) preferred; willing to consider remote work.


The Senior Coordinator is primarily responsible for maintaining the Compass team's internal resource database. The incumbent also coordinates the team's engagement opportunities with providers, chapter staff, patients/families, internal CF Foundation departments and third-party vendors. Develops, administers, and evaluates surveys to improve customer service and satisfaction. Gathers and organizes information from a variety of internal and external sources to support research projects and workstreams for the Compass and Health Systems Innovation and Navigation (HSIN) teams. Monitors and tracks access-to-care challenges reported by Compass. Assists in supporting research conducted within HSIN and Compass related to access-to-care challenges and other social factors. Creates customized webinars or slide decks for outreach visits regarding access, programs, and Compass. Under the guidance and leadership provided by the Compass director, the role will require working across all CF Foundation departments to help assess patient access needs and collaborate with resource development for members of the CF community, care teams, and chapters.


  • Assists with vetting, collecting, and inputting program eligibility requirements for local and national organizations into the Compass resource database, called CARA.
  • Coordinates Compass engagement opportunities between CF Foundation departments, chapters, care centers, and other local/national organizations, including drafting content and managing logistics.
  • Collaborates across CF Foundation departments to gather information and develop resources for the CF community, care centers, and chapters.
  • Attends and takes detailed notes at select internal and external stakeholder meetings.
  • Gathers and organizes information from a variety of internal and external sources to create monthly outreach reports to be shared with key stakeholders.
  • Conducts background research for education projects, including content development for the CF community, care centers, and chapters.
  • As directed, works on related projects for the Health Systems Innovation and Navigation management team
  • Facilitates communication across HSIN teams on overlapping priority areas.


  • Bachelor's degree preferred.
  • Minimum two years of experience in a healthcare or patient support services environment preferred.
  • Knowledge of administrative and clerical processes.
  • Knowledge of customer service principles and practices.
  • Excellent oral and written communication skills.
  • Proficient keyboard skills.
  • Proficient computer skills necessary, including Internet, Microsoft Dynamics, MS Word, Excel, and Microsoft Outlook.
  • Attention to detail and effective follow-up skills necessary.
  • Ability to work with others with competence and tact.
  • Demonstrated professionalism.
  • Ability to proactively analyze and handle problems efficiently.
  • Ability to organize and prioritize workday.
  • Healthcare background and medical terminology preferred.
  • Basic knowledge of third-party payers, private (both local and national), federal, and state.


  • Reports to Director, Patient Access Programs. No direct reports.


  • Normal office environment with little exposure to excessive noise, dust and temperature.
  • No heavy lifting required.
  • Minimal travel (e.g., 2x/yr.) to conferences and meetings, as necessary.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Total Rewards

The Cystic Fibrosis Foundation is committed to offering competitive compensation (base pay and incentive), benefits, and professional development opportunities that maximize our ability to recruit, retain, reward, and motivate a highly-qualified and diverse workforce. Our comprehensive benefits package includes medical, dental, and vision coverage; generous time-off and leave policies; a holistic well-being program; health savings and flexible spending accounts; employer-provided life and disability insurance; retirement savings benefits; and a variety of work-life benefits to support employees and their family members.

The CF Foundation is an equal opportunity employer that is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. We strive to recruit and maintain a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, physical or mental disability, color, religious creed, ancestry, national origin, religion, age, sex, marital status, genetic information or testing, gender identity and expression, sexual orientation or status as a Vietnam-era or special disabled veteran or any characteristic protected by law.

Reasonable Accommodation Notice

The CF Foundation is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability, please contact us at .

Keywords: Cystic Fibrosis Foundation, Bethesda , Senior Coordinator, Patient Access Programs, Other , Bethesda, Maryland

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