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Customer Service Representative New Installations (National)

Company: Red Coats. Inc.
Location: Bethesda
Posted on: June 6, 2021

Job Description:

The Customer Service Representative works as a single point of contact for our new clients through the initial phases of system implementation.  The primary responsibility is to act as a liaison between the client and the internal Datawatch departments to ensure a high level of customer satisfaction as new clients and buildings are brought online.  This position will support our clients outside of the DC Metro area and will be required to travel to transition buildings over to Datawatch. This position includes potential commissions.


  • Will be required to travel nationally for extended periods of time (a week at a time)
  • Ability to interface and communication with clients in a clear and professional manner.
  • Must have excellent customer service skills in order to clearly and effectively communicate technical situations to non-technical clients.
  • Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow through on each task assigned.
  • Qualified candidates must be highly organized and able to manage multiple priorities and projects at once.
  • Proven track record of working well with peers and superiors to complete tasks, resolve escalated issues and ensure an efficient work atmosphere – leadership experience.
  • Must possess excellent interpersonal communication skills with employees and clients.
  • Possess critical thinking skills.
  • Possess diplomatic and assertive qualities.
  • Professional appearance
  • Must have the desire to become familiar with and competent in all aspects of the Access Control business.
  • Ability to work outside of normal business hours when needed, including evenings, holidays, and weekends.
  • Must have a solid technical knowledge base. Knowledge of Microsoft Windows and Office is required, as well as the ability to quickly learn additional software tools. Experience with MAStermind Software a plus

Keywords: Red Coats. Inc., Bethesda , Customer Service Representative New Installations (National), Other , Bethesda, Maryland

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