Company: Highgate Hotels
Posted on: June 6, 2021
is a leading real estate investment and hospitality management
company widely recognized as an innovator in the industry. Highgate
is the dominant player in major U.S. gateway cities including New
York, Boston, Miami, San Francisco and Honolulu, with a growing
Caribbean and Latin America footprint. The hospitality forward
company provides expert guidance through all stages of the property
cycle, from planning and development through recapitalization or
disposition. Highgate has a proven record of developing its diverse
portfolio of bespoke lifestyle hotel brands, legacy brands, and
independent hotels and resorts with contemporary programming and
digital acumen. The company utilizes industry-leading revenue
management tools that efficiently identify and predict evolving
market dynamics to drive outperformance and maximize asset value.
With an executive team consisting of some of the most experienced
hotel management leaders, the company is a trusted partner for top
ownership groups and major hotel brands. Highgate maintains
corporate offices in New York, Chicago, Dallas, London, Miami, and
Hyatt Regency Bethesda is an iconic hotel
located in the heart of downtown Bethesda. Nestled above the
Bethesda Metro Red Line, the hotel offers easy access to Washington
DC’s famous museums, monuments and zoo and is only minutes from
Bethesda Row, which offers unlimited shopping, dining, and
entertainment. The Hotel offers 393 modern guestrooms with
The Night Auditor is responsible for reconciling all hotel cashier
transactions; reviewing, organizing and compiling management
reports on a timely basis and ensuring the accuracy of guest
billings and city ledger transactions. He/she is also responsible
for effectively communicating concerns and/or related issues to all
levels of management and performing guest service agent duties as
required, including check-in, check-out, switchboard operation and
Must be able to work with and understand financial information and
data, and basic arithmetic functions.
Must be willing to cross train in other accounting or hotel-related
Must be able to prioritize job functions in order to meet
Perform guest services functions as required (i.e. check guests
in/out, take reservations, we-up calls, etc.).
Audit and reconcile financial and statistical reports.
Prepare and distribute necessary daily reports as required (i.e.,
Daily Operating Report, Discount Programs, Tax Reports, etc.)
according to hotel standards.
Prepare and distribute month-end reports.
Audit and reconcile all Front Desk and Food & Beverage Cashier’s
Audit, reconcile, consolidate, and transmit all credit cards on a
Prioritize job functions in order to meet deadlines.
Ensure accuracy of all numbers reported including
Input and update financial information into corporate
Perform daily, weekly, monthly and annual data processing system
functions as required.
Keep management abreast of any unusual operational or financial
events and/or deviations of policies or procedures.
Ensure overall guest satisfaction.
Respond to governmental inquiries upon receipt.
Handle guest requests
High School diploma or equivalent and/or one year of progressive
experience in a hotel or related field required.
Guest Service Experience preferred.
Computer knowledge/skills required.
Flexible and long hours sometimes required.
Sedentary work – Exerting up to 10 pounds of force occasionally,
and/or a negligible amount of force frequently or constantly to
lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written,
with all level of employees and guests in an attentive, friendly,
courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to
Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel
Standards, as required by scheduling, which will vary according to
the needs of the hotel.
Maintain high standards of personal appearance and grooming, which
includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage
safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as
Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate
Must be able to cross-train in other hotel related
Must be able to maintain confidentiality of
Must be able to show initiative, including anticipating guest or
Perform other duties as requested by management.
Keywords: Highgate Hotels, Bethesda , Night Auditor, Other , Bethesda, Maryland
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