Senior Assistant Manager - Montgomery Mall, Bethesda, MD

Company: Vineyard Vines
Location: Bethesda
Posted on: June 7, 2021

Job Description:

Title: Senior Assistant Manager

Department: Retail

Reports To: Area Manager

Drive Profitable Sales Growth:

• Maximize opportunities, in partnership with Store Manager, to increase top-line sales while continually exploring ways to improve business.
• Continually coaches and develops Assistant Managers to exceed performance goals to increase profitability.
• Provides tools and coaching to help crew achieve productivity goals.
• Sources and supports in-store and company driven events to drive traffic and incremental sales.
• Coaches Assistant Managers to prioritize business needs to ensure tasking does not interfere with the customer experience.
• Recognize crew contributions to support motivation and customer engagement.
• Use Profit & Loss Statements along with Payroll Reports, in partnership with Store Manager, to identify opportunities to drive bottom-line profitability.
• Trains team to support store compliance with operational standards, expectations and federal law.
• Communicates any Harbor Drive initiatives to store team.
• Supports Store Manager to continually evaluate store operations for opportunities to enhance efficiency, productivity and profitability.
• Coaches Assistant Managers to develops loss prevention awareness among all crew members maintaining efficient merchandise controls.
• Exercises prudence regarding personal/team expenses and supply management.

Build Better Relationships with our Customers:

• Inspires their store team to reflect Shep and Ian's vision of "Every Day Should Feel this Good" by identifying coaching opportunities to our values and brand experience words.
• Coaches Assistant Managers, while Hosting the Party, to ensure their crew is utilizing the WHALE Experience skills to drive sales.
• Trains and develops store team to build a profitable Hug Book that drives incremental sales. This includes Top 100 Reports, Wish Lists and Clienteling.
• Partners with fellow managers to develop strategies to grow Customer Capture and Acquisition in the store and community.
• Continually educates managers, crew and customers regarding product information and brand initiatives.
• Ensures managers and crew support a positive customer experience through proper practices and procedures.
• Coaches Assistant Managers to make merchandise moves based on sell-through and customer feedback to drive business. Supports store merchandising to reflect current compass, brand initiatives and local customer needs.
• Actively coaches team to look for replenishment opportunities through.
• Audits store cleanliness, folding and visual standards on a regular basis.

Make vineyard vines a Better Place to Work:

• Assist Store Manager in education and development of Assistant Store Manager, Crew Lead and Crew Members.
• Regularly sources brand appropriate talent and maintains talent pool to fill open positions in a timely manner in partnership with their Store Manager.
• Responsible for creating an agenda for management meetings to be reviewed by the Store Manager.
• Primary point person to address all Human Resource issues in partnership with the Store Manager.
• Coaches team to maintain a welcoming, fun, engaging, energetic yet professional store environments that adhere to all Human Resource policies and laws.
• Partners with Store Manager to, creates weekly schedules and supports meeting payroll expectations.
• Supports management to source and execute crew meetings and team building exercises.
• Recognizes and rewards crew performance.
• Builds an environment that fosters open and respectful communication with crew and corporate partners.

Requirements:

• 2+ years as Assistant Store Manager in similar volume, type business
• 3+ years total retail experience
• Strong interpersonal communication and customer service skills
• Ability to plan, manage time, and make decisions in a fast-paced environment
• Proven success in staff development and mentorship
• Commitment to career growth of self and others
• Team focused, confident, and professional
• Strong verbal and written skills
• Ability to perform effective selling techniques to achieve sale and repeat business
• Ability to work a flexible schedule including holidays, overnights, weekends
• Belief in leading by example and likewise, exude a leadership as service mentality
• Excellent organizational skills
• Accuracy and attention to detail
• Ability to effectively receive and communicate feedback
• Passion for the vineyard vines brand

Keywords: Vineyard Vines, Bethesda , Senior Assistant Manager - Montgomery Mall, Bethesda, MD, Other , Bethesda, Maryland