STORE ASSOCIATE - MONTGOMERY MALL
Job Locations US-MD-Bethesda Requisition ID 2021-10526
The Brand that Gets You to Whats Next
Express is the vibrant, confident lifestyle brand for ambitious
people, providing the latest fashion for style-obsessed men and
women since 1980. Our mission is to provide inspiration and
confidence through fashion to help people get to what's next in
their day, and their lives. With more than 600 retail and outlet
stores throughout the United States, Puerto Rico and Latin America,
and a best-in-class online/mobile shopping experience at
www.express.com, Express brings city-inspired style to customers
across the globe.
The Sales Associate is responsible for providing a great
in-store shopping experience for customers. The Sales Associate
assists with additional tasks including, but not limited to,
stocking, cleaning, and folding merchandise.
* Maintain a clean and organized sales floor, checkout, fitting
room, and stock room to ensure the store is safe and inviting to
* Follow company policies and procedures to ensure the safety of
all our associates and customers.
* Assist with product launch changes according to company SOP.
Provide a Great Customer Experience
* Deliver on all aspects of the customer experience model.
* Process transactions quickly and accurately reducing the
customers wait time.
* Positively resolve customer service-related issues as they arise
and determine resolution or escalate further communicate all issues
and resolutions to Store Management.
* Drive credit and loyalty member programs by explaining benefits
and encouraging customers to participate.
Other essential functions may occur as directed by your
* Education: High School or Equivalent * Years of Experience:
0-2 of relevant job experience - minimum 6 months * Proficient in
use of technology (iPad, registers) * Meets defined availability
criteria, including nights, weekends and non-business hours * Meets
Preferred Qualifications (skills and abilities)
* Previous reatil experience preferred * Customer service skills
and ability to interact with customers * Strong verbal and written
communication skills specifically with customers, sales leadership
team and associates * Demonstrated collaborative skills and ability
to work well within a team
As an equal opportunity employer, Express does not discriminate
in hiring or terms and conditions of employment on the basis of any
federal, state, or locally protected class. Express only hires
individuals authorized for employment in the United States.
Notification to Agencies:Please note that Express does not
accept unsolicited resumes or calls from third-party recruiters or
employment agencies. In the absence of a signed Master Service
Agreementandapproval from HR to submit resumes for a specific
requisition, Express will not consider or approve payment to any
third-parties for hires made.
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