CSC Training Specialist
Location: Columbia, Maryland
Are you someone who seeks opportunity and has a true desire to
grow your career with an organization that has enriched the lives
of clients and communities in the Washington, D.C. region for 150
years? If so, Sandy Spring Bank may be the perfect fit for you!
Sandy Spring Bank is a growing financial services company
focused on creating remarkable experiences for our employees,
clients, shareholders and communities. We are proud to be
recognized for the12th consecutive year by Forbes magazine as one
of the top 50 "Most Trustworthy" corporations in America. Our
values run deep in integrity, relationship building and community
To help us attract the highest quality individuals, we offer a
comprehensive benefits package to those who qualify. We offer
competitive market salaries, paid time off, multiple retirement
savings options, full health care options, life insurance, health
care and dependent care flexible spending accounts, career
development opportunities, tuition assistance and volunteer
opportunities. We are proud to offer those, and so much more,
making Sandy Spring Bank a desirable place to work and build a
About The Job
Sandy Spring Bank is currently recruiting a Client Service
Center Training Specialist, in the Client Service Center. If you
are the chosen candidate you will be responsible for maximizing
call center representatives effectiveness by ensuring
representatives have thorough knowledge of products and services as
well as troubleshooting and problem resolution techniques. You will
train representatives to provide remarkable experiences through
multiple channels including phone, electronic mediums or mail based
on the Bank's Principals. The trainer is responsible for developing
new client service specialists to attain goals with a focus on
helping them develop the skills and knowledge they need to be
amazing. You will perform duties of a Client Service Specialist III
as needed and keep apprised of the various positions functions to
be fully enabled to train our team members. This includes handling
highly complex client requests and the ability to perform most
maintenance and servicing requirements for all account types.
Areas of Focus:
3-4 years work experience in retail banking and contact center
customer service, with 1-2 years formal or informal training
Strong interpersonal skills with ability to deal effectively
with diverse class participants.
Ability to develop training and methodology programs unique to
organizations goals, values and mission statement.
Excellent presentation skills (oral and written), with ability
to motivate, teach and inspire staff.
Ability to share skills, knowledge and expertise to train and
mentor new team members.
Ability to maintain a positive attitude and instill the CX
Principals in trainees.
Ability to employ project management processes to achieve stated
Ability to operate a personal computer, mobile device and Call
Center telephone with knowledge of standard Microsoft Office and
Windows-based office software. Advanced knowledge of Internet
access and web services.
Ability to express ideas effectively in English, written and
oral, well enough to comprehend instructions, be understood by
contacts and legibly complete standard forms with a strong speaking
Advanced problem-solving skills.
- Use of independent judgement in the interpretation of existing
policies and procedures.
Sandy Spring Bank is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, national origin, sex,
disability, gender identity, veteran status, or any other
characteristic protected by law. We maintain a drug-free
If you require a reasonable accommodation to apply for a
position, please call our job line at 1-800-399-5919 and select
option 5. Requests are considered on a case-by-case basis.