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CSC Training Specialist

Company: Sandy Spring Bank
Location: Bethesda
Posted on: June 8, 2021

Job Description:

CSC Training Specialist

Location: Columbia, Maryland

About Us

Are you someone who seeks opportunity and has a true desire to grow your career with an organization that has enriched the lives of clients and communities in the Washington, D.C. region for 150 years? If so, Sandy Spring Bank may be the perfect fit for you!

Sandy Spring Bank is a growing financial services company focused on creating remarkable experiences for our employees, clients, shareholders and communities. We are proud to be recognized for the12th consecutive year by Forbes magazine as one of the top 50 "Most Trustworthy" corporations in America. Our values run deep in integrity, relationship building and community outreach.

To help us attract the highest quality individuals, we offer a comprehensive benefits package to those who qualify. We offer competitive market salaries, paid time off, multiple retirement savings options, full health care options, life insurance, health care and dependent care flexible spending accounts, career development opportunities, tuition assistance and volunteer opportunities. We are proud to offer those, and so much more, making Sandy Spring Bank a desirable place to work and build a career.

About The Job

Sandy Spring Bank is currently recruiting a Client Service Center Training Specialist, in the Client Service Center. If you are the chosen candidate you will be responsible for maximizing call center representatives effectiveness by ensuring representatives have thorough knowledge of products and services as well as troubleshooting and problem resolution techniques. You will train representatives to provide remarkable experiences through multiple channels including phone, electronic mediums or mail based on the Bank's Principals. The trainer is responsible for developing new client service specialists to attain goals with a focus on helping them develop the skills and knowledge they need to be amazing. You will perform duties of a Client Service Specialist III as needed and keep apprised of the various positions functions to be fully enabled to train our team members. This includes handling highly complex client requests and the ability to perform most maintenance and servicing requirements for all account types.

Areas of Focus:

  • Facilitation

  • Program Design and Development

  • Training Coordination

  • Special Projects

  • Contact Center Support

Required Skills:

  • 3-4 years work experience in retail banking and contact center customer service, with 1-2 years formal or informal training experience.

  • Strong interpersonal skills with ability to deal effectively with diverse class participants.

  • Ability to develop training and methodology programs unique to organizations goals, values and mission statement.

  • Excellent presentation skills (oral and written), with ability to motivate, teach and inspire staff.

  • Ability to share skills, knowledge and expertise to train and mentor new team members.

  • Ability to maintain a positive attitude and instill the CX Principals in trainees.

  • Ability to employ project management processes to achieve stated objectives.

  • Ability to operate a personal computer, mobile device and Call Center telephone with knowledge of standard Microsoft Office and Windows-based office software. Advanced knowledge of Internet access and web services.

  • Ability to express ideas effectively in English, written and oral, well enough to comprehend instructions, be understood by contacts and legibly complete standard forms with a strong speaking voice.

  • Advanced problem-solving skills.

  • Use of independent judgement in the interpretation of existing policies and procedures.

Sandy Spring Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability, gender identity, veteran status, or any other characteristic protected by law. We maintain a drug-free workplace.

If you require a reasonable accommodation to apply for a position, please call our job line at 1-800-399-5919 and select option 5. Requests are considered on a case-by-case basis.

Keywords: Sandy Spring Bank, Bethesda , CSC Training Specialist, Other , Bethesda, Maryland

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