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General Manager

Company: Gates, Hudson and Associates Inc.
Location: Bethesda
Posted on: June 12, 2021

Job Description:

Overview

The General Manager will manage the property in accordance with the objectives as set forth by the Board of Directors and GHCM's Management Agreement. The General Manager will assume all responsibilities associated with accomplishing property objectives as set forth by the Portfolio Manager and the Board of Directors.

The General Manager conducts all business in accordance with the Association's governing documents and GHCM's established policies and procedures, all Federal, State, and County Fair Housing Laws, American with Disabilities Act, and all other laws pertaining to housing.

Responsibilities

Administrative

  • Meet all reporting deadlines and maintain an activity calendar to ensure that tasks are
  • Maintain all office files and records in accordance with GHCM's policy and standard business practice.
  • Review mail, outside correspondence and inter-company correspondence.
  • Provide clerical assistance such as typing, filing, writing of reports, answering telephones, closing out daily reports, maintaining permit, licenses and insurance documentation for facilities and in-Unit work electronically and in hard copy, maintain all other on-site books and records electronically and in hard copy, etc.
  • Ensure efficient delivery of services to: update master calendar for the Association; schedule and support community events, move in/move outs, and vendors providing on-site services; prepare meeting materials for the Boards; support annual elections for the Board(s); prepare and update the Owner directory, issue keys, property identification stickers, and pool passes; support newsletter production and distribution; prepare new Owner welcome packets; and carry out other office responsibilities as needed.
  • Attend Board Meetings as required per Management Agreement.
  • Draft requests for proposals from contractors on an as needed basis.
  • Prepare and submit weekly reports and an updated task list to the Board of Directors.
  • Prepare and submit monthly reports to the Board(s) as provided in the Management Agreement.

Financial

  • Ensure routine expenditures are consistent with the Association's owner approved budget.
  • Control purchases and utilize the approved vendor lists.
  • Forecast large expenditures and facilitate communication among GHCM and the Association to ensure proper asset management.
  • Process property invoices in accordance with established GHCM's policy.
  • Maintain records for all transactions conducted on-site.

Owner/Resident Relations

  • Maintain a positive customer service attitude.
  • Promote goodwill among owners, residents, coworkers, and contractors/vendors.
  • Apply policy in a fair, uniform manner to ensure consistent policy enforcement for all residents.
  • Implement the Association's and GHCM's policies and procedures regarding Rules and Regulations.
  • Ensure that all Owner/Resident requests and issues are handled in a timely manner and on a priority basis per policy (emergencies first; thereafter, first-come, first-served basis).
  • Follow up on repair order/service requests, e.g., monitoring tickets awaiting parts, ensuring satisfactory completion of repairs.
  • Where in-unit resident services are to be bundled and coordinated to save money or for efficiency, service schedules, procedures and costs will be communicated to participating residents and contractors in a timely manner.

Property Maintenance

  • Perform regular building and ground inspections and provide written reports; prepare and dispatch repair orders as necessary; ensure consistent, positive curb appeal
  • Supervise contractors to ensure compliance with contract specifications.
  • Inspect and test safety and/or access control equipment, including adding contact information and deleting lost or stolen devices.
  • Develop a long-term plan to manage facilities and equipment, utilizing a maintenance calendar, 5 year budget and/or approved reserve study.

Qualifications

  • A High School Diploma. A college degree is preferred.
  • Minimum of seven (7) years' experience as a condominium property manager.
  • Required to have a national certification, such as: the Certified Manager of Community Associations (CMCA), Association Management Specialist (AMS), Professional Community Association Manager (PCAM).
  • A strong background in customer service
  • Excellent written and verbal communications skills.
  • A driver's license, or other reliable transportation.
  • Intermediate or advanced knowledge of Microsoft Office products, specifically Outlook, Word and Excel.
  • Full working knowledge of the 3rd party software used by GHCM to include: Jenark, Strongroom Payables Lockbox, Smartwebs Violations and community website/web portal hosts.

Keywords: Gates, Hudson and Associates Inc., Bethesda , General Manager, Other , Bethesda, Maryland

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