LES Strategic Client Executive - Remote (U.S. Nationwide)

Summary

The Strategic Client Executive is responsible for strengthening the firm's relationship with existing accounts while driving continuous service improvements with ultimate focus on business retention, upsell opportunities and cross sell within LabCorp. This role also develops the strategy and approach to the service delivery built to support the overall health and wellbeing strategy of the consumer.

Responsibilities:

• Lead and expand relationships with clients by creating strategies to help support client goals
• Execute proactive, creative and ongoing contact initiatives
• Work with employers, brokers, channel partners and health plans in partnership to create strategies and plans
• Collaborate internally with all aspects of operational delivery to ensure excellence in executing promises made to clients
• Develop and analyze reporting and actionable and delivery measurements for service among all functional areas responsible for delivering to clients
• Support sales presentations
• Influence client and internal timelines expectations and proactively negotiates with internal resources to delivery on promises made, SLA's and client expectations
• May lead client success team
• Develops staff on long term career development of resources
• Strategic Planning 30%, Opportunity relationship development 30%, Leadership 30%, Tactical 10%

Note: Remote position, U.S. Nationwide

What You'll Bring to the Team:

• Strong writing and editing skills
• Minimum 7-12 years of relevant experience with requisite competencies
• Strong ability to act autonomously on most decisions
• Advanced business acumen and understanding of our competitive environment and corporate wide services and delivery
• Advanced understanding of health and wellness strategies and delivery
• Advanced understanding of business planning and execution
• Exceptional communication skills and ability to interact successfully with the most senior members of a clients organization
• Strong leadership and client relationship building skills
• Strong Microsoft Office skills (primarily Excel, PowerPoint, Word)
• Highly detail-oriented writer, editor, and program manager
• Skilled at managing multiple hard deadlines at once with a keen sense of prioritization
• Solid grasp of the corporate wellness industry

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