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Help Desk Representative*

Company: H2 Performance Consulting
Location: Bethesda
Posted on: November 17, 2021

Job Description:

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labors - E-Verify. H2 Performance Consulting (H2) is seeking a Help Desk Representative to support the Naval Surface Warfare Center Carderock Division (NSWCCD). The Help Desk Representative will provide helpdesk support to the NSWCCD. The Help Desk Representative responsibilities will include: * Providing Help Desk/User Support, both telephone and desk-side * Providing desktop support through the use of the government provided Help Desk tracking application * Providing support services to address issues with networks, web applications, software, and hardware in a Windows operating system environment * Operate low-speed Government furnished equipment (e.g. utility cart) Required Education: *

  • Associates degree or higher from an accredited college/university. Required Qualifications / Certifications: *
  • Minimum of two (2) years experience in in providing help desk support of networks, web applications, software, and hardware in a Windows operating system environment while interfacing with users, system administrators, network administrators, and programmers to resolve issues. * Ability to learn, use, and understand the operation of the Customer Support Help Desk software * Customer service skills as well as oral and written communication skills

Keywords: H2 Performance Consulting, Bethesda , Help Desk Representative*, Other , Bethesda, Maryland

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