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Quality Assurance Assistant

Company: FSR (Federal Staffing Resources)
Location: Bethesda
Posted on: January 15, 2022

Job Description:

Quality Assurance Assistant job in Bethesda, Maryland. Quality Assurance Assistant Job Overview:

  • Assist the call center during high-volume days/times with phone support.
  • Research MICA reports that are created in Excel for possible misbookings (MICAs).
  • Append MICAs from MICA reports to MICA Database in Microsoft Access, located on SharePoint.
  • Update daily misbooking and staff misbooking totals, via the MICA report on SharePoint, and report them to leadership.
  • Data Entry of the Customer Feedback Server.
  • Upon request: Research Telephone Agent Quality via CHCS, follow-up on immediate concerns and clinic updates, and research clinic protocols and update information.
  • Utilizing a database, use MICA reports in Excel to append daily historical information to Microsoft Access.
  • Streamlining data collection processes and verifying data formats as necessary to improve efficiency of retaining significant data.
  • Assist QA Specialist with daily reporting via the MICA Reports
  • Assist QA Specialist as needed providing monthly summaries of quality performance statistics to leadership, summarizing Agent's individual performance trends and reporting results to leadership upon request.
  • Troubleshooting appointing concerns with clinics at other MTFs in the NCA.
  • Daily dissemination of clinic information to IRMAC staff.
  • Assisting with staff training.
  • Assist the QA Specialist with fostering collaboration with IRMAC leadership and outside organizations to improve the quality of workflow and processes to ensure compliance with established work standards, policies and procedures.Quality Assurance Assistant Job Qualifications:
    • Associate's degree or (4) years' experience in medical environment with Quality Assurance experience
    • Related experience with DoD and the military through prior work experiences preferred
    • Experience, familiarity and understanding of the CHCS
    • Proficient computer skills, particularly in MS Office Suite applications such as Excel, PowerPoint and Outlook
    • Good numerical skills and an understanding of statistics.
    • Communication and interpersonal skills, with strong verbal and written communication skills
    • Understanding of basic Medical Terminology, Basic Medical Terminology course preferred. Position contingent on contract award with an anticipated early 2022 start. Incumbents HIGHLY encourage to contact us! Come join our team of healthcare professionals! www.FSRpeople.comFSR provides healthcare professionals to government facilities supporting active duty military service members, retirees, and their families. FSR began as a women-owned, minority-owned, small business in Maryland and has grown to an award-winning organization serving the federal government nationwide and around the globe. We invite you to join our team! Federal Staffing Resources dba FSR is an Equal Opportunity Employer: disability/veteran/military spouseThis contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

Keywords: FSR (Federal Staffing Resources), Bethesda , Quality Assurance Assistant, Other , Bethesda, Maryland

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