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Client Solutions Coordinator

Company: GMED North America
Location: Bethesda
Posted on: May 6, 2022

Job Description:

Join the GMED team today and work on the frontier of Medical Device Innovation!

Location(s): North Bethesda, MD
Reports to: Client Solutions Manager
Department: Business Development Department
Position classification: Non-exempt, Full Time
Fields: Medical Devices, In Vitro Diagnostics - Healthcare
Ref: MD-GMED-110-21-04

The Client Solutions Coordinator's main mission is to work with GMED Stakeholders and clients to ensure client retention and meet sales goals for new and existing clients as well as working with internal stakeholders to ensure project deliverables and goals are met. Objectives include but are not limited to securing current clients and increasing client satisfaction and growth to meet business goals and secure revenue. This mission encompasses several tasks such as striving to build long-lasting client relations, ensuring top-notch prompt service, and processing commercial offers as well as a variety of tasks providing account management support and project coordination to reach the department and company goals. The client solutions coordinator also coordinates FrenchEnglish translation projects internally and externally under management oversight.

The successful candidate will comply with GMED NA procedures, processes policies and actively of the 2 main core missions:

Securing Current Accounts and Promoting Growth:
Provide excellent service to GMED NA's clients by building a foundation of trust with impartiality;
Responsiveness in Answering to client business request and/or coordinate issue resolution and provide adapted solutions with Certification Managers and relevant GMED stakeholders;
Address and/or report any requests related to client satisfaction to the direct supervisor and according to the procedures;
Identify current accounts' organic growth areas and capitalize on opportunities;
Coordinate with cross functional teams of certification project managers and coordinators to implement and deliver on client commitments;
Promote and Coordinate additional services based on the client needs;
Follow-up pro-actively with clients and stakeholders regarding any additional services request or issue in order to guarantee an excellent quality of service to the client;
Updating tools and trackers for financial proposals and quotations as well as account management and translation projects to ensure follow-up and accuracy.

Processing sales and coordinating additional services solutions:
Maintain the databases and client information updated at all times on the local and HQ databases;
Draft, review, send, record quotations, and monitor proposals' status regularly in databases and tools to guarantee their validity and accuracy and updated systems;
Ensure all proposals signature ahead of service/certification processing;
Communicate and coordinate with client, certification project managers, and other stakeholders internally to ensure files processing and see tasks through to completion;
Conduct regular auditing of client files and represent the Business Development team for the organization of the filing system;
Ensure an up-to-date status and archiving of the clients' files and electronic copies;
Communicate workflow related alerts, errors, and upcoming deadlines;
Assist with the coordination of digitalization project deliverables with other departments as needed;
Ensure proper service follow up and closing according to the QMS procedures and accreditation requirements;
Report activities in a consistent and frequent fashion to identify trends, corrections and capitalize on strengths;
Attend staff meetings and project reviews on per-need basis with clear reporting on the production status;
Ensuring a swift turnaround on client's requests utilizing the necessary tools;
Receive training and fill in as needed for designated colleagues during absence if needed.

Required Education and Qualifications:
Bachelor's degree or equivalent degree from an accredited U.S or foreign University.
Experience in building long-lasting client relations, delivering results and project coordination, and/or experience in a similar sales position required
Strong track record in sales
Excellent customer service experience required
Excellent writing skills and communication skills
Advanced MS Office skills (Advanced Excel skills preferred)
Authorized to work in the U.S

Job-specific Competencies:
Personable, active listening skills desired
Experience in sales and handling quotes
Able to deliver business success
Strong client relations building skills
Attention to detail with excellence inaccuracy will be critical in job performance
Possess interpersonal skills, both oral and written including the ability to effectively communicate with other employees and clients
Excellent writing, editing, and time management skills
Tech-savvy and comfortable with ERPs and databases
Ability to handle confidential and sensitive information with the utmost professionalism
Must be flexible and able to work independently and execute projects with minimal supervision
Fluent English language skills essential (French a plus)

GMED North America is the US subsidiary of GMED, a leading Certification Organization, a distinguished Notified Body (CE0459) Authorized to act under European Regulation (EU) 2017/745 on medical devices, European Directives 90/385/EEC, 93/42/EEC, 98/79/EC and Regulation n - 722/2012 on products utilizing tissues of animal origin, GMED certifies a vast range of medical devices and in vitro diagnostic medical devices. An Auditing Organization Recognized by the MDSAP Regulatory Authority Council. We serve the Medical Device Industry with offices in Europe and the United States.

Our goal is to provide the best in Product Certification and Quality Management Services for Medical Device Manufacturers worldwide. At GMED North America, we strive to the highest standards of professionalism, competency, work ethic, and customer service. All our employees are the cornerstone of this process because their work directly influences GMED North America's reputation.

Aside from our expertise and due diligence, we pride ourselves in our diverse workforces, with employees from different parts of the World.

Our Values:
C ommitment to Clients and Patients' safety
E xpertise
R eliability
T eam Work

We offer a competitive benefits package including group-sponsored health, dental and vision coverage, short-term and long-term disability, 401k plan, company-paid life insurance, paid holidays, and time off program providing our employees with a great work-life balance. We offer growth opportunities within the organization. There are a lot of opportunities and employees are able to apply and move into different roles within the company. We have numerous success stories, and we want you to be one of them.

GMED North America is an Equal Employment Opportunity Employer, committed to a diverse, inclusive, and healthy work environment with a unique culture.

Applicants responding to this posting must be able to provide proof of eligibility to work in the United States.

You are strongly encouraged to submit your resume and cover letter.

We look forward to hearing from you!

Keywords: GMED North America, Bethesda , Client Solutions Coordinator, Other , Bethesda, Maryland

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