Front Desk- Guest Experience Expert
Company: Marriott International
Posted on: May 13, 2022
Posting Date May 02, 2022
Job Number 22070659
Job Category Rooms & Guest Services Operations
Location Bethesda Marriott, 5151 Pooks Hill Road, Bethesda,
Maryland, United States VIEW ON MAP
Brand Marriott Hotels Resorts
Position Type Non-Management
Located Remotely? N
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more
than 500 global locations, is advancing the art of hosting so that
our guests can travel brilliantly. As a host with Marriott Hotels,
you will help keep this promise by delivering premium choices,
sophisticated style, and well-crafted details. With your skills and
imagination, together we will innovate and reinvent the future of
JW Marriott is part of Marriott International's luxury portfolio
and consists of more than 80 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our
associates come first. Because if you're happy, our guests will be
happy. It's as simple as that. Our hotels offer a work experience
unlike any other, where you'll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. That's The JW Treatment---.
Our jobs aren't just about giving guests a smooth check-in and
check-out. Instead, we want to build and experience that is
memorable and unique. Our Guest Experience Experts take the
initiative to deliver a wide range of services that guide guests
through their entire stay. They are empowered to move about their
space and do what needs to be done. Whether processing operational
needs, addressing guest requests, completing reports, or sharing
the highlights of the local area, the Guest Experience Expert makes
transactions feel like part of the experience.
No matter what position you are in, there are a few things that are
critical to success - creating a safe work place, following company
policies and procedures, maintaining confidentiality, protecting
company assets, upholding quality standards, and ensuring your
uniform, personal appearance, and communications are professional.
Guest Experience Experts will be on their feet and moving around
(stand, sit, or walk for an extended time) and taking a hands-on
approach to work (move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance). Doing
all these things well (and other reasonable job duties as
requested) is critical for Guest Experience Experts - to get it
right for our guests and our business each and every time.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Bethesda , Front Desk- Guest Experience Expert, Other , Bethesda, Maryland
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