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Receptionist

Company: Cystic Fibrosis Foundation
Location: Bethesda
Posted on: November 16, 2022

Job Description:

The Cystic Fibrosis Foundation is a leading healthcare nonprofit organization like no other. For decades, we have been taking major steps and pioneering new ways to find a cure for cystic fibrosis.We are the global leader in the search for a cure for cystic fibrosis and nearly every CF drug and therapy available today was made possible because of CF Foundation support. We did this not only for the more than 30,000 people living in the U.S. with CF - and the estimated 70,000 people worldwide - but for the families who have worked tirelessly to find a cure for their loved ones living with CF.These achievements have required dedication and unwavering commitment from a talented team of CF Foundation employees. We have created an environment that attracts -- and retains -- a diverse group of talented people who are passionate about changing the face of this disease. Join us and you will partner with colleagues of varying backgrounds and expertise, all united in our mission.Job Description
The Cystic Fibrosis Foundation (CF Foundation) and its employees embrace their commitment to its core values. These core values are the pillars on which the CF Foundation stand and will continue to sustain us as we move forward.

  • Keep sight of what really matters: Our decisions are based on what is best for people with cystic fibrosis and their families.
  • Aspire for excellence in all we do: We take pride in our work. We are committed to continuous learning and improvement.
  • Stronger together: We collaborate and work together so that we can learn more and achieve more.
  • Innovate with courage: We embrace challenges. We reach beyond boundaries in pursuit of our vision.
  • Care about our people: We deeply care about each other and all who support our shared mission. We listen with respect. We support one another.We are a nonprofit, donor-supported organization that has raised and invested billions of dollars to help develop cystic fibrosis therapies that have changed the lives of people with this disease. Nearly every CF medicine available today was made possible because of Foundation support.POSITION SUMMARY:The CF Foundation Receptionist is responsible for greeting visitors and delivering exceptional customer service. This involves answering incoming phone calls and fielding accordingly, greeting visitors, and answering visitor questions, and providing an overall welcoming environment. It also involves providing administrative duties related to facilities and operations management.ESSENTIAL DUTIES AND RESPONSIBILITIES:
    • Responsible for answering all incoming calls using Microsoft Teams for business, working in a professional and efficient manner, and transferring callers to the appropriate party. Assisting callers by taking messages if necessary. Responsible for ensuring there is complete reception coverage during business hours.
    • Responsible for greeting visitors per HIPAA regulations by issuing visitors badges and contacting the appropriate party upon their arrival.
    • Gatekeeper and first point of contact in the process for Inviting Persons with CF to the Bethesda office.
    • Log all incoming packages (UPS, Federal Express, Certified Mail, etc.), contact the recipient of the delivery and ensure recipient signs for each package. Produce and update the front desk manual. Update and distribute all phone and department directories. Contact couriers for pick-ups and deliveries. Transportation - requesting an Uber from the Foundation account or car company as needed.
    • Process general invoices and check requests in a timely manner relating to the maintenance and overall function of the facility.
    • Contact building or use building website to input various facility issues (upon request). Create communications regarding facility as needed.
    • Take new hire photos; create/delete Access Card (Datatwatch) for employees and loaner badges.KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
      • One-year receptionist experience preferred.
      • Professional demeanor; excellent customer service skills with ability to maintain HIPAA confidentiality.
      • Ability to effectively communicate in both English and Spanish preferred.
      • Excellent communication skills to answer calls effectively and greet visitors. Excellent interpersonal skills to communicate effectively with callers, employees, and visitors.
      • Initiative, follow-through, sound, and accurate judgment with an ability to support and explain reasoning for decisions. Include appropriate people in decision-making process and ensure that timely decisions are made.
      • Ability to handle multiple tasks, prioritize and keep organized.
      • Ability to do administrative duties with working knowledge of Microsoft Office Outlook, Excel, Power Point and Word.REPORTING RELATIONSHIPS: Reports to the Office Manager. No direct reports.WORKING CONDITIONS:
        • Normal office environment with little exposure to excessive noise, dust, and temperature.
        • Ability to sit and answer phones for one hundred percent of the time.
        • Ability to reach or bend for filing or other needs.
        • Ability to physical lift, push and move up to 10 pounds.
        • In office, 5 days/weekThe above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.Total Rewards: The Cystic Fibrosis Foundation is committed to offering competitive compensation (base pay and incentive), benefits, and professional development opportunities that maximize our ability to recruit, retain, reward, and motivate a highly-qualified and diverse workforce. Our comprehensive benefits package includes medical, dental, and vision coverage; generous time-off and leave policies; a holistic well-being program; health savings and flexible spending accounts; employer-provided life and disability insurance; retirement savings benefits; and a variety of work-life benefits to support employees and their family members.The CF Foundation is an equal opportunity employer that is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. We strive to recruit and maintain a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, physical or mental disability, color, religious creed, ancestry, national origin, religion, age, sex, marital status, genetic information or testing, gender identity and expression, sexual orientation or status as a Vietnam-era or special disabled veteran or any characteristic protected by law.Reasonable Accommodation: The CF Foundation is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability, please contact us at HROps@cff.org.

Keywords: Cystic Fibrosis Foundation, Bethesda , Receptionist, Other , Bethesda, Maryland

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