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Call Center Representative

Company: Ultimate Staffing
Location: Bethesda
Posted on: November 17, 2022

Job Description:

Ultimate Staffing is seeking professional Customer Service Representatives for a direct hire opportunity in Bethesda, MD. PARKING AND DAILY LUNCH INCLUDED, in addition to excellent company benefits and a vibrant company culture. No weekend hours are required.
This is an full-time, direct hire opportunityFully onsite in Bethesda, MDSalary is dependent on experience $42K-$48K
Duties will include but may not be limited to:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Guide callers through troubleshooting, navigating the company site
  • Review customer or client accounts, providing updates and information about online accounts
  • Effectively explain the banking services to customers via the internet or by telephone
  • Collaborate with other call center professionals to improve customer service
    • At least 2 years of experience in call center or high-volume customer service
    • Experience in the banking or finance industry preferred but not required
    • Strong communication and great phone etiquette
    • Tech savvy and able to troubleshoot online banking questions

Keywords: Ultimate Staffing, Bethesda , Call Center Representative, Other , Bethesda, Maryland

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