Security Officer (Mid-Shift)

Company: Marriott
Location: Bethesda
Posted on: January 24, 2023

Job Description:

Job Number 22220998Job Category Loss Prevention & SecurityLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYPatrol all areas of Headquarters and the parking areas. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents/incidents, contact EMS, or administer first aid/CPR as required. Assist visitors/associates during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse visitor/associate disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/incidents. Call for assistance using proper radio code responses. Complete a Security shift summary/daily activity report. Maintain confidentiality of all Security and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all visitors and associates s according to company standards; anticipate and address service needs; assist individuals with disabilities; Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by security leadership.CRITICAL TASKSSafety and Security

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Monitor and maintain building safety, fire codes, and the safety of visitors and associates.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Maintain awareness of undesirable persons on property premises.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Verify unwelcome persons do not gain entry past the lobby by following department safety and security policies and maintain awareness of undesirable persons on property premises
• Complete appropriate safety training and certifications to perform work tasks.Managing Lobby Operations
  • Provide and create an experience that exceeds expectations and builds loyalty through positive public relations while preserving safety and order among associates and visitors and protecting the building.
  • Verify identification of all visitors and associates entering the building and that identification procedures are complete and accurate.
  • Support Workplace Management with visitor badge issuance and complete sign in/out procedures for all guests and store guest bags and/or luggage, as needed.
  • Notify associates of appointment arrivals and visitors
  • Follow Headquarters policy on allowing visitors/contractors access to the building.
  • Issue keys to those authorized persons that need to get into office areas in the facility. Maintain the key log.
  • Respond to visitor and associate requests for special arrangements or services (e.g., transportation, reservations, vehicle assistance, provide directions) by identifying appropriate providers.
  • Verify all lobby systems are in working order. (i.e., Turnstiles, elevators, door access control)
  • Turn off any unnecessary lights or machines in the facility.
  • Assist in maintaining the cleanliness of the building.
  • Assist HQ HR Services as requested (e.g., escorts, investigations, etc.).
  • Enforce the parking regulations in the parking lots around the facility, noting all violations and issuance of parking tickets.
  • Receive, log, and secure all lost and found items. If cash is involved have another Security Officer witness the counting of the money.
  • Monitor the loading/unloading of materials from the facility and ensure that the person possesses the proper authorization for removal of the specific item.Policies and Procedures
    • Protect the privacy and security of associates, visitors, and coworkers.
    • Maintain confidentiality of proprietary materials and information.
    • Follow company and department policies and procedures.
    • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
    • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
    • Perform other reasonable job duties as requested by Assistant Managers.Visitor/Associate Relations
      • Verify proper coverage and prompt service is always in place.
      • Address associate/visitor service needs in a professional, positive, and timely manner.
      • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
      • Actively listen and respond positively to questions, concerns, and requests to resolve issues,
      • Welcome and acknowledge each and every associate or visitor with a smile, eye contact, and a friendly verbal greeting, using names when possible.Communication
        • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
        • Speak to visitors, associates and co-workers using clear, appropriate, and professional language.
        • Exchange information with other employees using electronic devices (e.g., cell/mobile phones, pagers and two-way radios, email).
        • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call.Working with Others
          • Handle sensitive issues with employees and/or visitors with tact, respect, diplomacy, and confidentiality.
          • Support all co-workers and treat them with dignity and respect.
          • Develop and maintain positive and productive working relationships with other employees and departments.
          • Partner with and assist others to promote an environment of teamwork and achieve common goals.Quality Assurance/Quality Improvement
            • Comply with quality assurance expectations and standards.Physical Tasks
              • Read and visually verify information in a variety of formats (e.g., small print).
              • Visually inspect tools, equipment, or machines (e.g., to identify defects).
              • Enter and locate work-related information using computers and/or point of sale systems.
              • Move at a speed required to respond to work situations (e.g., run, walk, jog).
              • Stand, sit, or walk for an extended period of time or for an entire work shift.
              • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
              • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
              • Move through narrow, confined, or elevated spaces.
              • Move over sloping, uneven, or slippery surfaces.
              • Move up and down stairs and/or service ramps.
              • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.Surveillance/Patrol
                • Patrol and document all areas of the property by foot or vehicle using specified equipment to ensure perimeter doors, garage entry doors, stairwell doors, offices, and meeting rooms, etc. are secure.
                • Monitor Closed Circuit Televisions (CCTV), building access control, perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency/crisis situations are dispatched to appropriate personnel for review or investigation and be documented appropriately.
                • Lock/unlock property entrances during designated times.
                • Conduct daily physical hazard inspections and report any unsafe conditions or work practices.
                • Audit security systems (i.e., Cameras, Radios, Key Control, Door Lockdown, Access Control, etc.) on a pre-determined scheduled frequency to ensure all are fully operational.Incident/Emergency Response
                  • Respond to the scene of visitor or employee accidents and determine if emergency aid is required.
                  • Administer first aid/CPR to visitors or associates as required.
                  • Assist during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters, etc.
                  • Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.
                  • Communicate specified information regarding visitor or employee accidents to EMS/medical personnel as required.
                  • Defuse visitor or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate authorities if necessary, and documenting incident.
                  • Complete incident reports to document all Security related incidents such as theft, accidents, physical hazards, and fire alarms.
                  • Handle business interruptions and complaints, such as suspicious individuals, civil disturbances, or demonstrations, etc.
                  • Resolve safety hazard situations.
                  • Escort any unwelcome persons (e.g., trespassers, loiterers) from the property without interrupting the orderly flow of property operation.
                  • Report to scenes of vehicle accidents/thefts and document all required information.
                  • Call for assistance using proper code responses.Investigations/Reports
                    • Complete a Security shift summary/daily activity report to ensure that all information is properly logged.
                    • Maintain confidentiality of all Security and property reports/documents and release information only to authorized individuals.
                    • Conduct investigations and gather evidence related to theft/fraud or lost items, and all complaints and incidents.
                    • Conduct interviews with relevant parties to obtain statements and information related to incidents.CRITICAL COMPETENCIESAnalytical Skills
                      • Decision-Making
                      • LearningComputer SkillsInterpersonal Skills
                        • Customer Service Orientation
                        • Diversity Relations
                        • TeamworkInterpersonal SkillsCommunications
                          • English Language Proficiency
                          • Communication
                          • Listening
                          • Applied Reading
                          • Writing
                          • Telephone & Radio Etiquette SkillsPersonal Attributes
                            • Integrity
                            • Dependability
                            • Safety Orientation
                            • Presentation
                            • Positive DemeanorStress ToleranceEmergency ResponseStressful SituationsOrganization
                              • Multi-Tasking
                              • Time Management
                              • Detailed OrientationPREFERRED QUALIFICATIONSEducation
                                • High school diploma/G.E.D. equivalentRelated Work Experience
                                  • Related work experience is requiredSupervisory Experience
                                    • No supervisory experience is requiredMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Keywords: Marriott, Bethesda , Security Officer (Mid-Shift), Other , Bethesda, Maryland