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Senior Help Desk Representative

Location: Bethesda
Posted on: January 28, 2023

Job Description:

Senior Help Desk Representative Location Bethesda, MD Requisition # 1481 Division Information Technology Apply Now ( Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America. RMC is hiring a Senior Help Desk Representative in Bethesda, MD. Role and Responsibilities Provides senior level customer facing and related technical support to customers who need assistance utilizing client level hardware and software in accordance with established or approved organizational process components. (i.e., Master Incident Management Plan, when applicable). Requirements REQUIRED CERTIFICATION(S): - Must possess ONE of the following :+ Cisco Certified Network Associate (CCNA) Certificate+ CompTIA Cybersecurity Analyst (CySA) Certificate+ GIAC Global Industrial Cyber Security Professional Certificate (GICSP)+ GIAC Security Essentials Certificate (GSEC)+ CompTIA Security + (CE) Certificate+ Systems Security Certified Practitioner (SSCP) Certificate+ Certified Network Defender (CND) Certificate - Shall have completed Operating System (Microsoft) training and thereafter obtain the most current training during the entire PoP of the TO. REQUIRED EXPERIENCE AND SKILLS:+ Shall possess seven years' experience managing an enterprise help desk and utilizing IT Service Management tools.+ Shall have completed Operating System (Microsoft) training and thereafter obtain the most current training during the entire PoP of the TO.+ Shall possess a valid Driver's License for potential operation of low-speed Government furnished equipment (utility cart).+ Shall possess a favorably adjudicated Secret clearance. PREFERRED SKILLS DESIRED EXPERIENCE: Three years of experience in utilizing the ServiceNow ITSM platform is desired. At least three years of providing help desk support of networks, web applications, software, and hardware in a Windows operating system environment. DESIRED EDUCATION: Possess an associate's degree or higher in computer engineering, computer science, or information technology from an accredited college or university. Pursuant to Executive Orders 14043 and 14032 and the OHSA Emergency Temporary Standard, RMC employees will be subject to COVID-19 vaccination and/ or testing requirements..

Keywords: RESOURCE MANAGEMENT CONCEPTS, INC, Bethesda , Senior Help Desk Representative, Other , Bethesda, Maryland

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