Senior Help Desk Representative

Company: Strategic Data Systems
Location: Bethesda
Posted on: January 28, 2023

Job Description:

Senior Help Desk RepresentativeCarderock Naval Surface Warfare Center, Bethesda, MD (20817)Salary Negotiable- Full Time with Benefits Start Date: January 2023Your work will involve providing IT Help Desk support to NSWC Carderock RDT&E network users along with troubleshooting computer issues via phone, in-person and remotely.Your work will also involve:Being responsible for oversight of team of Help Desk Technicians.Interfacing with Government Help Desk leadership to understanding priorities, upcoming initiatives, and urgent requirements.Collaborating with a variety of personnel (developers, administrators, management) to create improved ITSM processes.Responsible for ensuring customer satisfaction with Help Desk actions.Responsible for monitoring and meeting service level agreements.To qualify, you will need:DOD Top Secret Security ClearanceSeven (7) years' experience managing an enterprise help desk and utilizing IT Service Management tools. Active CompTIA Security+CE or equivalent IAT II CertificationAssociates degree or higher in computer engineering, computer science, or information technology from an accredited college or university. Shall have completed Operating System (Microsoft) training Strategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Keywords: Strategic Data Systems, Bethesda , Senior Help Desk Representative, Other , Bethesda, Maryland