Senior Help Desk Representative
Company: Strategic Data Systems
Location: Bethesda
Posted on: January 28, 2023
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Job Description:
Senior Help Desk RepresentativeCarderock Naval Surface Warfare
Center, Bethesda, MD (20817)Salary Negotiable- Full Time with
Benefits Start Date: January 2023Your work will involve providing
IT Help Desk support to NSWC Carderock RDT&E network users
along with troubleshooting computer issues via phone, in-person and
remotely.Your work will also involve:Being responsible for
oversight of team of Help Desk Technicians.Interfacing with
Government Help Desk leadership to understanding priorities,
upcoming initiatives, and urgent requirements.Collaborating with a
variety of personnel (developers, administrators, management) to
create improved ITSM processes.Responsible for ensuring customer
satisfaction with Help Desk actions.Responsible for monitoring and
meeting service level agreements.To qualify, you will need:DOD Top
Secret Security ClearanceSeven (7) years' experience managing an
enterprise help desk and utilizing IT Service Management tools.
Active CompTIA Security+CE or equivalent IAT II
CertificationAssociates degree or higher in computer engineering,
computer science, or information technology from an accredited
college or university. Shall have completed Operating System
(Microsoft) training Strategic Data Systems provides equal
employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws.This
policy applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff,
recall, transfer, leaves of absence, compensation, and
training.
Keywords: Strategic Data Systems, Bethesda , Senior Help Desk Representative, Other , Bethesda, Maryland
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