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Senior Help Desk Representative

Company: Sabre Systems Inc.
Location: Bethesda
Posted on: January 28, 2023

Job Description:

ResponsibilitiesSabre is currently recruiting for a Senior Help Desk Representative to work in Bethesda, MD. The key elements in its technological success are the breadth and depth of its capabilities and the expertise of its IT professionals and engineers. We are seeking innovative and talented people to join our team of highly skilled individuals for this program. This position is contingent upon contract award.Program Overview:The program supports leading-edge technology development and support for ships and ship systems. The division addresses the full spectrum of applied maritime science and technology, including providing research, development, test and evaluation, analysis, acquisition support, in-service engineering, logistics, and integration of surface and undersea vehicles and associated systems; and developing and applying science and technology associated with naval architecture and marine engineering and provide support to the maritime industry. QualificationsExperience & Skills Requirement:7 years' experience managing an enterprise help desk and utilizing IT Service Management tools.Education & Training Requirement:Information Assurance Management (IAM) III 8570.01-M baseline certificationMicrosoft OS trainingValid Driver's LicenseCertification Requirement (only one required):CCNA Security CertificateCompTIA Cybersecurity Analyst (CySA) CertificateGIAC Global Industrial Cyber SecurityProfessional Certificate (GICSP)GIAC Security Essentials Certificate (GSEC)CompTIA Security + (CE) CertificateSystems Security Certified Practitioner (SSCP)CertificateCertified Network Defender (CND) CertificateClearance Requirement: Candidate have and maintain an active Top Secret DoD security clearance Desired Experience/Skill/Education:Associates degree or higher in computer science, computer engineering, cybersecurity, information technology, or software engineering from an accredited college or university.3 years of experience in utilizing the ServiceNow ITSM platform is desired. At least 3 years of providing help desk support of networks, web applications, software, and hardware in a Windows operating system environment is also desiredNavy operations and procedures experience is desired OverviewSabre Systems, Inc. is a quality-driven, customer-focused large business providing innovative solutions in the areas of Cyber, C4ISR, Business Intelligence and Data Analytics, and Enterprise Modernization to federal and civilian customers. Our mission is to ensure our customers have the technology, services, and expertise to overcome threats, maintain superiority, and quickly adapt to emerging obstacles. At Sabre, we're more than just a job - we're a team - and we care for and nurture our employees like family. If you want to be a part of creating and implementing enduring solutions that transform mission challenges into mission success - join #TeamSabre!Sabre provides an excellent benefits package, which includes healthcare, paid days off, tuition reimbursement, and a 401K plan.We respect the unique perspectives that a diverse workforce of minorities, women, individuals with disabilities, and protected veterans brings not only to our company, but also to our customers. We respect the unique perspectives that a diverse workforce of minorities, women, individuals with disabilities, and protected veterans brings not only to our company, but also to our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

Keywords: Sabre Systems Inc., Bethesda , Senior Help Desk Representative, Other , Bethesda, Maryland

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