Customer Service Specialist
Company: IAP Worldwide Services, Inc
Location: Bethesda
Posted on: March 17, 2023
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Job Description:
As the Customer Service Specialist (CSS) you will provide
support and communications to customers from the Customer Service
Center. The CSS will work as a single point-of-contact to the broad
array of services offered to our customers.
Essential Job Functions:
The Customer Service Specialist (CSS) provides support and
communications to customers from the Customer Service Center. CSS
work is to provide a single point-of-contact to the broad array of
services offered to our customers.
+ Respond to all telephone, walk-in and electronic inquiries for
assistance
+ Enter requests for service into the Service Order Request
Database (SORD) and notify the appropriate first responder for
action
+ Utilize an automatic call distribution system to receive calls
and minimize the time customers wait to connect to a
representative
+ Create meeting reservations in the Conference Room Scheduler,
scanning the system ensuring no double bookings are created or are
addressed immediately
+ Receive and create compound parking permits based upon
justifiable need and space availability
+ Coordinate with Conference Room Support personnel to ensure
requests for room configurations are communicated and carried out
as appropriate
+ Serve as the face of our client to greet customers and answer
inquiries professionally and eloquently
+ Capture productivity metrics and submit weekly as requested
+ Perform other ad hoc administrative duties as assigned.
+ + Education & Experience:
+ High school diploma or GED
+ Excellent communication skills
+ Basic computer skills (MS Word, MS Excel and Lotus Notes)
Preferred Knowledge & Skills:
+ One (1) year recent experience working at a customer service
center is desirable
+ Knowledge of IC regulations, policies, practices and
procedures
+ Strong interpersonal skills to maintain effective working
relationships with team and customers
+ Good oral and written communication skills sufficient to respond
to customers' routine questions in a clear and concise manner
+ Ability to manage own activities and workflow under tight
deadlines
+ Ability to apply a strong customer focus orientation to
understand customer requirements, suggest and implements
solutions
+ Ability to ensure that management, co-workers, customers and
stakeholders are kept informed
+ Ability to adapt to changing work requirements and priorities
that may require overtime or extended hours
+ Security Clearance:
+ Active Top Secret SCI Clearance with Polygraph - Customer Service
Representative (TS/SCI with Poly)
Work Schedule
8:00 a.m. to 4:00 p.m., Monday through Friday. This position also
supports two off site customer support offices.
IAP - Ingenuity and Purpose
www.iapws.com
As a leading international services company for more than 65 years,
IAP Worldwide Services, Inc. (IAP) provides a broad spectrum of
services and solutions to U.S. and international government
agencies, and organizations. IAP is a world-class leader in
providing Program Management, IT & Communications, Aviation &
Engineering Solutions, Power Solutions, and Infrastructure &
Logistics to provide safe, innovative, and reliable solutions to
meet customers' diverse and complex challenges.
IAP is an EOE, including disability/vets.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national orig
Required SkillsRequired Experience
Keywords: IAP Worldwide Services, Inc, Bethesda , Customer Service Specialist, Other , Bethesda, Maryland
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