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Customer Service Representative at The Ashley at RiverHouse

Company: JBG SMITH
Location: Bethesda
Posted on: March 19, 2023

Job Description:

JBG SMITHowns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners-we are placemakers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.JBG SMITH has been named multiple times as one of the Washington Post's Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.Enjoy the opportunity to demonstrate extraordinary care for residents as they efficiently address resident requests. Driven by a desire to build relationships, Customer Service Representatives naturally excel at connecting with residents and providing superior service to ensure that we deliver the best in apartment living.This position qualifies for a sign on bonus of $2,500! Please speak with a recruiter for more information.Deliver a warm greeting to residents to make them feel welcome.Quickly respond to all resident requests and use creativity to solve problems and drive resident satisfaction.Work with residents on lease alteration and lease renewal options and paperwork.Support the assistant manager with administrative and financial duties.Develop an in-depth knowledge of the neighborhood so that you can recommend the trendiest new coffeeshops, must-see art exhibits and other great things to do in the area.Coordinate community activities and social events to build resident relationshipsExperience in customer service-related fields such as hospitality, retail, or restaurants Strong interpersonal skills and a desire for learning and professional developmentStrong aptitude for computer systems and softwarePassion for providing exceptional customer experiences and embodying our core customer service elements of:CARING- Demonstrated passion for caring about customers and co-workers alike.PROFESSIONALISM- Professional presentation and superior written and verbal communication skills.EMPOWERMENT- Proactive approach with a proven capability to take ownership of customer concerns.LEADERSHIP- Dependability as a team member who inspires others to achieve excellence.INCLUSION- Commitment to inclusion and treating everyone with kindness, dignity, and respect.HOW WE SUPPORT YOUFor a complete benefits overview, please visit the benefits section of our careers page. heIn addition to providing employees with a great place to work, we offer a 20% housing discount at select JBG SMITH communities.As a condition of employment, all external candidates must provide proof that you are fully vaccinated from COVID-19 as of your first day of employment, unless a request for an accommodation had been approved. Fully vaccinated means two weeks has passed since the last dose in a two-dose series or two weeks after a single-dose shot.JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.

Keywords: JBG SMITH, Bethesda , Customer Service Representative at The Ashley at RiverHouse, Other , Bethesda, Maryland

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