Bilingual Clinical Research Patient Coordinator (Spanish and English)
Company: GAP Solutions, Inc.
Posted on: May 21, 2023
Position Objective: Provide services as a Bilingual Clinical
Research Patient Coordinator in support of the overall functions of
the National Institute of Arthritis and Musculoskeletal and Skin
Diseases Institute (NIAMS) within the National Institutes of Health
Duties and Responsibilities:
- Conduct initial screening with participants as part of
scheduling call or visit 5 Evaluate participants' needs for
assistance with activities of daily living. Identify problems and
notify staff to follow up as necessary. Assist physicians and
research staff with patient data collection on patients seen in
research study. Process all immediate requests from MRV staff
daily. File all loose forms, incoming faxes, correspondence, and
other pertinent documents. Enters patient data from CRFs and paper
forms into research database (CTDB or other)
- Maintain files with copies of data gathered by research team.
Enter data into research database and perform data queries.Maintain
and update participant's address and contacts (emergency and next
of kin) database to reflect current residence and study status for
study participants. Assemble and file all research medical records.
Enters patient data from case report forms and other paper forms
into research database (CTDB or other)
- Assist with scheduling of research patients for scans and data
collection. Communicate with participants directly to schedule
appointments. Schedule appointments for examinations using
computerized scheduling system. Coordinate the recruitment,
scheduling, travel and admission of research study participants.
Make photocopies of all data collection forms for clinical research
staff on the MRV. Review MRV schedule daily and prepare charts for
- Ensures all medical reports are completed and informed consent
signed in time for patient meetings. Ensure that all participant
medical records comply with regulatory standards. Ensure that the
original informed consent document is placed in the medical record
and a copy is sent to the participant. Prepare charts for storage,
after participant is deceased or inactive, per the disposition
guidelines as directed by the Clinical Study Manager. Work with
staff on the initial consenting process of participants. Copy
consent forms after clinic and distribute them to Research
- Prepares and mails study materials to participants. Prepare and
mail documents to the participants and place a copy of the
documents in the participant's medical record chart. Work with
staff on all bulk mailings for study. Identify potential delays in
reporting results to participants and collaborate with clinical
study staff to eliminate delays. Identify and track delays of
mailing participant results or packets within the designated
timeframe until resolved. Contacts subjects/patients prior to
visits to remind them of appointment days/times and requirements or
special circumstances (campus parking, etc.)
- Analyzes, updates and monitors databases related to study
activities. Maintain files with copies of data gathered by research
team. Enter data into research database and perform data queries.
Maintain and update participant's address and contacts (emergency
and next of kin) database to reflect current residence and study
status for study participants. Assemble and file all research
medical records. Upon receipt of final laboratory results, send
them to the Clinician for review and signature. Work with staff to
resolve any technical issues delaying the reporting of results.
File medical record notes into shadow charts daily.
- Independently recruits and schedules subjects, both normal
controls and patients. Assist with scheduling of research patients
for scans and data collection. Communicate with participants
directly to schedule appointments. Schedule appointments for
examinations using computerized scheduling system. Coordinate the
recruitment, scheduling, travel, and admission of research study
participants. Make photocopies of all data collection forms for
clinical research staff on the MRV. Review MRV schedule daily and
prepare charts for appointments. Coordinate the recruitment of
participants for the research studies. Prepare and distribute
patient recruitment materials. Create and maintain database of
patient appointments using existing data. Respond to questions from
participants regarding general study procedures. Track new patient
calls; log new patient intake sheet information; send out new
patient packets; create a new patient chart daily. Work with staff
on assigning providers to patients and scheduling patients at
- Participates in periodic meetings to discuss research
activities. Attend group meetings and participate in discussion of
research activities. Attend study-related meetings and mandatory
trainings. Write and annually review relevant sections of the study
Upon request, the contractor shall provide documentation evidence
of any and/or all work product, including, but not limited to, the
- Work products and documents related to scheduling tests for
patients; communicating scheduled test/date/time; scheduling
consults; submitting pre-admits for patients at Day Hospital;
scheduling patient visits in outpatient clinics.
- Daily work products and documents related to reviewing weekly
patient schedule; ensuring arrangements; entering requests in the
Admissions/Travel/Voucher (ATV) system.
- Weekly work products and documents related to procuring and
submitting outside medical records, radiology studies and biopsies,
delivering outside labs and medical records.
- Ad-Hoc work products and documents related to making lodging
and transportation arrangements; responding to patient emails and
phone calls, making reminder phone calls and emails to patients
about appointments; maintaining proactive communication within the
- Weekly work products and documents related to participating in
quality improvement projects, quality control (QC), and quality
assurance (QA); assists team with monitoring visits and regulatory
- Ad-Hoc work products and documents related to participating in
weekly clinical study team meetings; maintaining active contact and
communication with team members, especially regarding patient
activities, needs, and medical concerns.
- Bachelor's degree required.
- Minimum of three (3) years of related experience.
- Requires proficiency in Spanish (oral, written, and cultural
proficiency) to communicate to Spanish-speaking patients and
families and provide good customer service. Therefore, bilingual
proficiency in both English and Spanish is required.
- Experience with clinical protocols and medical
- Experience with understanding of clinical research process and
clinical protocol management.
- Ability to communicate effectively, orally and in writing, with
non-technical and technical staff
- Detail-oriented and possess strong organizational skills with
the ability to prioritize multiple tasks and projects
- Prepare, review, and submit clinical data monitoring
- Possess proficiency with clinical databases and report
- Strong writing skills especially in a clinical research
- Knowledge of Microsoft Office Suite (MS Word, Excel, Outlook)
and spreadsheet applications.
- Excellent analytical, organizational, time management and
*This job description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities
that are required by this position.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
above are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
GAP Solutions provides reasonable accommodations to qualified
individuals with disabilities. If you need an accommodation to
apply for a job, email us at firstname.lastname@example.org . You will need
to reference the requisition number of the position in which you
are interested. Your message will be routed to the appropriate
recruiter who will assist you. Please note, this email address is
only to be used for those individuals who need an accommodation to
apply for a job. Emails for any other reason or those that do not
include a requisition number will not be returned.
GAP Solutions is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment
without regard to their race, ethnicity, ancestry, color, sex,
religion, creed, age, national origin, citizenship status,
disability, medical condition, military and veteran status, marital
status, sexual orientation or perceived sexual orientation, gender,
gender identity, and gender expression, familial status, political
affiliation, genetic information, or any other legally protected
status or characteristics.
Keywords: GAP Solutions, Inc., Bethesda , Bilingual Clinical Research Patient Coordinator (Spanish and English), Other , Bethesda, Maryland
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