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Lead Quality Assurance (QA) Specialist

Company: West 4th Strategy
Location: Bethesda
Posted on: May 23, 2023

Job Description:

-Lead Quality Assurance (QA) SpecialistROLEWe need an experienced Lead Quality Assurance (QA) Specialist at the Naval Dosimetry Center (NDC). The NDC serves as the Navy's ionizing radiation dosimetry center of excellence for radiation protection programs for the Navy and Marine Corps. In this role, you assist the Quality Manager in managing the command's Quality Assurance (QA) programs. This is a full-time opportunity. We can offer job security and stability, a competitive salary, and a comprehensive benefits package.Apply today! -RESPONSIBILITIES

Improve, implement, and assist the QM in the management of the command's Quality Assurance (QA) programs and is the primary backup for the QMManages NDC's Customer Contact System (CCS) and is responsible for ensuring that the following items are resolved and entered into the CCS for tracking/trend analysis: (a) verbal complaints about a product, service, or software program, (b) discrepancies found on situational and annual reports, (c) discrepancies found during the quarterly audit of client reports, (d) NVLAP signatory comments on client reports, and (e) dose investigations or recalculations of a doseAssist in the development, writing, and implementation of training programs designed to provide sufficient knowledge and applied skills as outlined in the following documents: ISO/IEC 17025:2017 Standards, NIST Handbooks 150 and 150-4, and Harshaw Maintenance and Equipment Repair Manuals for TLD reader machines that include models 8800PC and 8800ICReview, independently edit, format and synthesize various types of input (verbal, notes, emails, drafts) into a cohesive document or correspondence by the Navy Correspondence Manual, Official Navy Message Traffic, and other format policiesObserve personnel performance via surveillance and auditsConduct trend analysis of reviews, surveillances, and auditsEnsure staff members performing/assisting with internal audits are properly trained in the performance and documentation of an audit, surveillance, review, and drill in accordance with the Quality Department's SOPEnsure and record that required staff have been properly trained when procedures are revised or newly writtenEnsures administrative accuracy and document control for all procedures and management memoranda used about dosimetry processingUpdate the Comprehensive Training Program (CTP).Review references required for national accreditation (NIST Handbook 150, NIST Handbook 150-4, ISO 17025, 10 CFR Parts 19 and 20) and ensure the most updated versions are being utilizedProvides status updates for open issues in the corrective actions tracking database and ensures proper documentation for completion and closure of these issuesWorks with the Quality Manager to provide monthly reports to leadership of assessments completed each month to include reviews and audits of procedures, as well as surveillances of proceduresProvide documentation for incidents that occur to include any root-cause analysis, required corrective actions, and effectiveness reviews to prevent any repeat occurrences Provide statistics for annual command surveys, including metrics for customer responsiveness, customer feedback provided, and whether the command appropriately responded to any negative feedbackTrack the status of client dosimetry programs, internal audits, and surveillanceUpdate and review NDC's SORMAssist with conducting a yearly management review of all NDC operations and external audits including the NVLAP onsite accreditation audit and drillsSchedule and track internal auditsAssist with audits, surveys, and reviews, both internal and external, and provides regular reports to 1-provide an overview to command leadership and 2-to assist responsible Managers and Department Heads in the identification of discrepancies and non-compliances as well as tracking corrective actionsSchedule drills and works with the appropriate managers to establish an annual schedule of operations to be drilled and specific items/procedures to be observed, and helps set expectations and after-action follow-upWorks with the other managers to ensure that the controlled document system is properly implemented so that only current procedures, manuals, forms, and software programs are in use, version numbers for these items are tracked, and updated (replaced) items are archived for future use May be designated as a National Voluntary Laboratory Accreditation Program (NVLAP) signatory and, as such will review all signed dosimetry reports ensuring the accuracy, quality, and archiving of dosimetry records and reports to clients -REQUIRED QUALIFICATIONS
Experience with military technical documents, including point papers, policies, and messages, and working in a military environment preferredExperience with metric supportExperience or qualification as a National Voluntary Laboratory Accreditation Program (NVLAP) SignatoryTraining and experience in dosimetry processing, quality management, and customer serviceStrong skills with Microsoft Office suite and SharePoint collaboration softwareExperience with desktop publishing software (at least 3 years) and demonstrated ability to apply graphic elements of design and layout production to enhance the presentation of documents, posters, and other material -EDUCATION
Bachelor's degree or higher in Business, Health, or a related fieldAt least three years of experience in quality management and conducting an Audit and Surveillance Assessment Program -PREFERRED QUALIFICATIONS
Experience with military technical documents, including point papers, policies, and messages, and working in a military environment preferredExperience with metric supportExperience or qualification as an NVLAP SignatoryTraining and experience in dosimetry processing, quality management and customer service -LOCATION
Bethesda, MD 20889 -CLEARANCE
U.S. citizenship is required since this role supports the U.S. Federal governmentAbility to pass a background investigationSecret Security Clearance Required -CLIENT
Naval Medical Logistics Command -TRAVEL
No travel required -WORK HOURS
40 hours per week8 hours per day -EMPLOYMENT CLASSIFICATION
Employment Classification Eligibility - W2 - -RELOCATION
Not eligible for relocation benefits -West 4th Strategy is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law. - - - - - - - - - - -Other Considerations: applicants will be subject to a background investigation. Individual's primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time. - - -Powered by JazzHR

Keywords: West 4th Strategy, Bethesda , Lead Quality Assurance (QA) Specialist, Other , Bethesda, Maryland

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