Front Desk Associate
Company: Sona Dermatology and MedSpa
Location: Bethesda
Posted on: May 23, 2023
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Job Description:
Check out our Sona Overview (https://vimeo.com/693736594) to
learn more about why YOU should join our team! Location: 6500 Rock
Spring Drive Suite 105 Bethesda, MD 20817 Pay: $20/hr Hours:
Full-time employees: Monday 7:30-3:30, Tues: 7:30-4:00, Wed:
7:30-3:30, Thur: 7:30-6:00, Fri: 7:30-3:00 On occasion Sat:
8:00-12:00 Sona Dermatology Are you the one? If you care about
people, seek performance-professional fulfillment (achievements,
fit, financial), and want to make the world a better place, we
would love for you to join us in our pursuit of excellence on our
journey to save lives, build relationships for life, and make a
difference in the world, one person at a time. For 40+ years, Sona
Dermatology, the innovator, and leader in clinical-1st integrated
clinical-cosmetic skincare for life, has been transforming our
"center-of-our-universe" clients'/patients' lives with a
personalized continuity of essential clinical care and world-class
cosmetic care to ensure results for life (health, wellness,
happiness). In addition to Sona's elite, board-certified
Dermatologists who specialize in holistic, integrated skincare
(including Mohs surgery), Sona's industry-leader recognition
includes Allergan Black Diamond, Top 1% Anti-Aging/Vitality
Injectables, Top 10 Botox, and #1 Coolsculpting (body contouring,
fat reduction/weight loss). At Sona Dermatology, we are a
beautifully, dynamically, powerfully diverse community of
individuals who value inclusion and aspire to give all of us/each
of us (collectively and respectively) the opportunity to achieve
our full potential, unencumbered by bias and discrimination
resulting from age, ethnicity, gender, race, religion, nationality,
sexual orientation, gender identity, socioeconomic position, or
political ideology. We choose love over hate, we choose unity over
exclusion, we choose assumption of positive intent over accusation,
we choose problem-solving over indifference, and we choose defining
the future over being defined by the past. In these demanding
times, we are lucky to have each other and strive to make a
difference, be a positive force for good, offer love and support to
those in need, and make the world a better place. "Skincare for
Life, Employees for Life!" Associate Associate is a
mission-critical leadership role. For your respective practice, you
and your team are responsible 1. quantity and quality of practice
development-growth, 2. quality of experience/service, and 3.
overall center-level performance, productivity, and value creation
across the entire market (existing and new centers). With
extraordinary opportunity and great expectations-accountability,
the Associate enjoys commensurate performance-based compensation
(base, benefits, bonus) and requisite latitude to collaborate,
innovate, and drive/execute results. In addition to servant
leadership and top talent EQ/IQ, the Associate operates in a highly
dynamic environment where it is vital to 1. be a subject matter
expert in all Sona Dermatology processes (executing and solving for
success towards KPI targets) and 2. actively communicate/partner
daily with the Practice Manager and Center-Level Teams. Role /
Duties & Responsibilities The Associate has many responsibilities
and serves in one of the most important and complex roles at Sona
Dermatology. The Associate is responsible for quality patient care
and satisfaction and management of the operations and commercial
functions of the practice (care/outcomes, service, Revenue value
creation) and includes: + Promotes exceptional patient experience
and focuses on patient satisfaction and service + Maintains an
expert level knowledge of all company products and services + Acts
as the point person for all in-practice patients, including
consultation pre and post procedure and as needed for company
products and services + Maintains detailed records within the
practice management system with regard to patient data + In
coordination with team, ensures practice maintained in a healthy
and clean manner + Verifies insurance eligibility, provide
necessary forms to new patients, updates information on existing
patients, reviews for accuracy and scans/copies all insurance
cards. + Monitors waiting room and updates clients on wait times on
a consistent basis; Monitor client flow and adjust nurse scheduling
assignments as needed + Applies all information on insurance plans,
accurately identifying and entering into systems + Strong attention
to detail regarding co-pays, check-in, check out, and payment
collection processes Associates report to Practice GMs. The ideal
Associate is an individual with strong interpersonal skills,
professional and personal integrity, and is aligned with Sona
Dermatology's organizational guiding principles: + Excellent in
Pursuit of Extraordinary + Sona-TDC P1! Servant Leadership +
Integrated-Shared Vision + Ecosystems, Not Hierarchies +
Collaboration-Communication + Culture of Accountability/Urgency +
Agile-Acceleration-Simplification + Breakthrough Comfort Zone DNA +
High Engagement-Participation + Innovation-Learning Culture
Capabilities Experience / Expertise / Education + 1-5+ Years
Associate -Commercial/Operational/Leadership Experience (BD,
growth, sales, marketing) + 1-5+ Years Healthcare
(clinical-dermatology or cosmetic; bonus consumer/retail) + 1-5+
Years Growth and Innovation in Healthcare, Health & Wellness,
and/or Retail + Professional Certifications (e.g., healthcare,
operations, OSHA, health & safety, etc.) + Track Record of
Breakthrough Results (safety, care/outcomes, service,
revenue/sales, value creation) + Fit with Sona Dermatology Mission,
Team, Values (desire/passion to make a difference) + All-In,
Digital-First, Vital Few Success Factors, Creative Problem-Solver,
Self-Starter, High Confidence-Low Ego, Servant Leader, Tolerant
Collaborator, Executive Presence, Strong EQ-IQ, High Ethical
Standards-Professional/Personal Integrity + Bachelor's Degree and
Continuing Relevant Industry/Professional Training + Available for
Moderate Travel (up to 25%) Work Environment Must be able to
accommodate a moderate to fast work pace. Must be able to operate
within Microsoft Office Suite -proficient with Outlook, Word, and
Excel. This position is 100% on-site. Position Type/Expected Hours
of Work Full-time employees: Monday 7:30-3:30, Tues: 7:30-4:00,
Wed: 7:30-3:30, Thur: 7:30-6:00, Fri: 7:30-3:00 On occasion Sat:
8:00-12:00 Benefits + Competitive Salary + Bonus incentives
(Performance driven) + Full-time employees are eligible for a full
benefits package including medical, dental, and vision coverage,
paid time off, and paid holidays + No overnight shifts or on call
requirements + Growth and internal development opportunities
*Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice. Sona Dermatology is an equal opportunity
affirmative action employer and administers all personnel practices
without regard to race, color, religion, sex, age, national origin,
disability, sexual orientation, gender identity or expression,
marital status, veteran status, genetics or any other category
protected under applicable law.
Keywords: Sona Dermatology and MedSpa, Bethesda , Front Desk Associate, Other , Bethesda, Maryland
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