Customer Advocate Specialist
Company: Peraton Corp
Location: Bethesda
Posted on: May 27, 2023
|
|
Job Description:
**Responsibilities**In this role, the selected candidate will
assess our customers various needs to provide expert service and
advocate for the best solution to their problems across all
functional areas. The desire to minimize customer effort while
showing a high level of passion and energy when problem solving
will be essential. The selected candidate will have the opportunity
to showcase their comprehensive skill set and become a trusted
adviser to our customers. The ideal customer advocate candidate
will possess exceptional interpersonal and communication skills and
must be able to think outside of the box to provide our customers
with unique solutions. Successful candidate will also have
excellent time-management skills and the ability to multitask.
Relationship building experience are essential for this
position.**Qualifications*** 12 to 15 years of experience with
BS/BA degree * Active TS/SCI clearance with polygraph * Extensive
experience within the IC and supporting the customer mission *
History of providing outreach to organizations to ensure customer
satisfaction and understanding * Must be able to collaborate and
develop synergies across respective areas of responsibility *
Extensive experience working in close collaboration with customers
to close gaps in understanding, plans, and projects * Experience
with innovation and OCM initiatives * Ability to work with customer
to understand and set priorities * Excellent verbal and written
communication skills * A passionate customer advocate with strong
critical thinking skills * Detailed knowledge of the customers
organization and mission * Strong time management/multi-tasking
skills in a virtual environment * Exceptional listening,
questioning and technical troubleshooting techniques * High level
of autonomy, self-motivation and ethical self-management **For
Colorado Residents**Colorado Salary Minimum: $108,867.20 Colorado
Salary Maximum:$232,710.40 The estimate displayed represents the
typical salary range for this position, and is just one component
of Peratons total compensation package for employees. Other rewards
may include annual bonuses, short- and long-term incentives, and
program-specific awards. In addition, Peraton provides a variety of
benefits to employees.**COVID-19 Vaccination Requirement**Peraton
is committed to complying with all COVID-19 safety protocols
detailed in President Bidens and the related requirements issued by
the Safer Federal Workforce Task Force. All Peraton employees are
required to be fully vaccinated and/or the employee must comply
with all COVID-19 safety protocols mandated by our customers and
the Safer Federal Workforce Task Force, including but not limited
to frequent testing and attestation in compliance with the
EO.**HEALTH**Competitive medical, dental, and vision
benefits.**EMPLOYEE SERVICES**Comprehensive employee benefits to
better yourself and your family.
Keywords: Peraton Corp, Bethesda , Customer Advocate Specialist, Other , Bethesda, Maryland
Click
here to apply!
|