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Terrain Customer Associate

Company: URBN
Location: Bethesda
Posted on: May 27, 2023

Job Description:

A Customer Associate contributes to driving sales by naturally engaging the customer on common interests in home dcor & gardening. They uphold terrain's four promises: to welcome, to inspire, to inform, and to appreciate our customer.

Customer Experience

  • CUSTOMER CONNECTION: exceeds customer expectations by building genuine, long lasting relationships through personalized attention; actively shares details to promote terrain's unique events
  • INSPIRATION: shares product knowledge, new arrivals, and current trends to inform the customer and inspire their indoor and outdoor spaces
  • STORE TECHNOLOGY: delivers a seamless shopping experience through understanding and utilization of systems and applications for an efficient customer interaction

    Teamwork + Communication

    • POSITIVITY: contributes to the store by being positive, respectful, and helpful to others
    • SHARE KNOWLEDGE: actively participates in daily meetings and projects; exhibits strong understanding of home and garden style that is reflective of the terrain brand
    • CONTRIBUTE: takes initiative and works productively with the team to achieve common, collaborative goals

      Visual + Business Operations

      • STORE ENVIRONMENT: upholds visual and operational standards while keeping the focus on the customer; supports team members across departments to maintain product standards and inspirational displays
      • SUPPORT PRODUCT FLOW: assists leadership team in receiving and placing new product; supports customer in-store, curbside, and local delivery
      • AWARENESS: adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

        The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to thisjob.

Keywords: URBN, Bethesda , Terrain Customer Associate, Other , Bethesda, Maryland

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