Center Operations Specialist
Company: United Service Organizations (USO)
Location: Bethesda
Posted on: April 24, 2024
Job Description:
Why join our team?
With a mission that spans the globe, the USO provides a rewarding
and fulfilling work environment. Our team is exceptional, and we
offer generous paid time off, including volunteer days and military
leave. We have a remarkable 401k match, comprehensive benefits, and
opportunities for training and education reimbursement. Our team
members are passionate about putting the mission first, and we have
a lot of fun while doing it. Working for the USO isn't just a job -
it's a calling, and we believe in doing what you love and loving
what you do.
Don't take our word for it. The external "Great Place To Work"
survey found that:
- The USO is a Certified Great Place to Work 2023-2024
- 93% feel good about the ways we contribute to the
community.
- 93% are proud to tell others they work here.
- 88% feel their work has special meaning: this is not "just a
job."
- 89% feel that when you join the company, you are made to feel
welcome.
- 91% feel people here are treated fairly regardless of their
race.
- 87% feel people here are treated fairly regardless of their
gender.
The Center Operations Specialist position is responsible for
executing the day-to-day operations of one or more USO Centers,
providing excellent customer service, and maintaining a safe,
friendly, and inviting environment for service members. This
position also manages and delivers, and may assist in designing,
high quality, self-sustaining and cost-efficient programs, events
and activities in locations surrounding the Center(s). It provides
valuable, engaging and memorable experiences for military service
members and their families, and may also guide and administer
volunteers.
Principal Duties and Responsibilities (*Essential Duties)
- Execute day-to-day Center operational procedures, ensuring a
cost-effective, safe, welcoming and clean environment. Monitor and
maintain facilities and equipment so that they are well-maintained
and ready-to-use. Enforce sanitary and food-handling guidelines and
regulations.*
- Engage and interact with Center visitors, and serve as a
subject matter expert about its amenities, tours, classes, programs
and services; troubleshoot to resolve issues. May direct and manage
vendors.*
- Help to maintain Center operations within budget. Monitor and
maintain, and accurately report on inventory, and handle cash.
Provide data for financial, operational and statistical reports as
requested. Provide ad hoc reports as required.*
- Create and maintain a Standard Operating Procedure file that
details local operational procedures and Center activities to
enable prompt reporting, easy rotation and follow-on.*
- As directed by Center Operations Manager or other leaders, help
to plan and oversee, and lead the execution of, operational areas
which may include programs, logistics, inventory management,
budget, social media and database management.*
- Assist with operations and programs communications and
awareness. Compile and prepare announcements, stories and photos
for social media, local media representatives and website
publications, ensuring that content conforms to USO media
guidelines.*
- Deliver, or assist in managing the planning and evaluation of
new and existing USO programs, activities and events on and off US
military installations, including coordinating all functions,
materials and assets to ensure that these programs, activities and
events are effective and run efficiently.*
- Assist Center Operations Manager or higher-level colleagues in
reviewing USO programs and service needs within assigned area,
including helping to research and recommend new programs and
services. Implement any resulting program, event or activity
changes.*
- With key internal and external stakeholders, assist in
developing, improving and maintaining working relationships with
the U.S. Military, local community leaders, partners and donors,
and media representatives to enhance awareness and generate support
of the USO mission, and to support successful program
delivery.*
- Coordinate with Center colleagues to ensure appropriate and
adequate resources including volunteers, materials, and supplies
are available for all programs, events, and activities. Serve as a
programs resource to colleagues and oversee volunteer
participation.*
- Communicate key information to volunteers, including shift
openings, policy changes, development opportunities, etc. Maintain
and generate reports from the volunteer database related to hours
worked, applications in process/received, etc.*
- Direct prospective volunteers through the application process.
Help coordinate on the job training for volunteers. Implement
volunteer recognition events and run reports - e.g., award
milestone/birthdays, etc. Communicate volunteer improvement
suggestions to USO colleagues. Submit Volunteer of the Quarter
nominations.*
- May be required to operate a USO or personal motor
vehicle.
- Other duties as assigned, including backfilling for Center
Operations Manager or other positions, as directed by senior
leaders.
Job Specifications
- High School Diploma or equivalent.
- 2+ years work experience in event management, marketing,
retail, customer service, recreation facility or related role.
Relevant experience in a non-profit, military, multicultural and/or
global organization preferred.
- Strong interpersonal, customer service and problem-solving
skills. Ability to interact with USO Leadership, the general public
and military audiences at a variety of levels with integrity and
professionalism.
- Proficiency using computers and electronics equipment. Working
knowledge of various software, applications, and programs including
but not limited to Microsoft Office Suite. General knowledge of
various software, applications, and programs including but not
limited to volunteer management software and social media
platforms. Experience with Digital Cheetah preferred.
- Demonstrated ability to exercise sound judgment related to
controversial and/or culturally sensitive subjects. Ability to
handle confidential information with tact and poise.
- Demonstrated ability to show initiative, self-motivation, and
attention to detail with the ability to manage multiple projects
with competing priorities. Ability to quickly and easily adapt to
changing organizational needs.
- Ability to achieve desired results while working
collaboratively in a team environment.
- Ability to perform basic math and follow proper cash/donation
handling and reporting procedures, business/accounting functions
including project management and budget reconciliation.
- Willingness and ability to work non-standard hours as
needed.
- General knowledge of military community preferred.
- Ability to obtain and maintain proper credentials necessary to
access USO Center locations and facilities including but not
limited to security, credit and/or background screening, SOFA
status, valid driver's license.
- Ability to obtain and maintain a valid United States passport
and valid foreign driver's license* (in applicable
locations/regions)
- Must be a strong advocate of the USO's mission.
Details
- This position is located at the Bethesda, MD. Preference will
be given to local candidates within commuting distance to the
location.
- USO locations will adhere to local area and DOD guidelines
regarding COVID vaccination/testing requirements. Employees may be
required to be vaccinated or tested regularly per local
requirements.
- Resume and cover letter are required for full
consideration.
- Background check - education, criminal and driving
required.
- The statements contained herein describe the scope of the
responsibility and essential functions of this position but should
not be considered to be an all-inclusive listing of work
requirements. Individuals may perform other duties as assigned
including work in other areas to cover absences or relief to
equalize peak work periods or otherwise balance the workload.
If that's not enough to convince you, here are some direct quotes
from employees:
- The organization truly cares about the people who work
here.
- I have been with the USO for 4 years and have consistently been
able to grow in my knowledge and position. It is a fun place to
work and my work/life balance is manageable. The way the
organization has handled COVID has been top notch - I never felt
fearful that I would lose my job or be put in a situation where I
did not feel safe. The benefits are great - PTO and 401k matching
are top level.
- There is great consideration given and extended in the
following areas: organizational core values for all, work-life
balance, impact we can actually see (and even experience as a staff
member- the feeling of making an impact is priceless), autonomy
with respect to current position within the organization.
- Everyone is friendly and easy to talk to. We collaborate well
together and share ideas and interests to create fun activities for
our overall goal in the community. I couldn't think of a better
organization to work for.
- The mission alone provides a positive and meaningful purpose,
where people should want to work and be a part of. Most of the
people who work for the USO and volunteer for the USO have giving
hearts and want to make a difference. This also makes the
organization a place where people would want to work.
- The mission and opportunities to make a Difference are amazing.
There is no doubt that the USO is one of the most forward-facing,
frontline serving nonprofits that I know of.
#theUSO
Apply today. Join the mission. Join Team USO.
Keywords: United Service Organizations (USO), Bethesda , Center Operations Specialist, Other , Bethesda, Maryland
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