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Help Desk Technician with Security Clearance

Company: The Informatics Applications Group
Location: Bethesda
Posted on: March 26, 2020

Job Description:

TIAG is now hiring an experienced Help Desk Technician to join our team in Bethesda, MD as a Tier 2 Technician. Our team supports the Uniform Services University on the Bethesda Campus. This position requires a Secret clearance or at minimum an interim Secret to be considered. Position Responsibilities: * Use ticket tracking system such as CA Service Desk to access assigned tickets and close them. * Perform computer trouble shooting and setup process requiring multiple detailed processes and procedures. * Write/document detailed trouble shooting results in help desk ticket tracking. * Pull computer/server logfiles and send them to Tier 3 support for further diagnosis. * Multi-task 3-5 concurrent computer support activities with detailed processes. * Recall from memory in a timely manner established computer support techniques. * As needed, perform troubleshooting for computer break fix processes and software upgrades. Required Experience: * CompTIA Security+ * Experience with remote access software, Office Automation Software Suites and a high level of expertise with Operating Systems and Networking * Demonstrated ability to communicate effectively, both written and orally, among the customers base and Help Desk management * Major experience working with PC software and troubleshooting; understanding of the military community is an added plus. * Active interim Secret Clearance at minimum * Strong PC software and troubleshooting skills * Experience using Windows 7 and Microsoft Office 2010 Products * High School Diploma or GED * Understanding of Active Directory

Keywords: The Informatics Applications Group, Bethesda , Help Desk Technician with Security Clearance, Professions , Bethesda, Maryland

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