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Collections Analyst

Company: Temple View Capital
Location: Bethesda
Posted on: February 25, 2021

Job Description:

Servicing Oversight SpecialistTemple View Capital (TVC) is a direct Private Mortgage Lender seeking a Servicing Oversight Specialist who can be firm but polite, detailed, and meticulous, to handle collections for Temple View Capital. In this role you will be expected to interact with borrowers and keep very organized records. The successful Servicing Oversight Specialist will demonstrate an ability to collet payments, while maintaining a high level of customer service. This is a full-time position out of our professional, fun, and high energy office in Bethesda MD, with some in office training and remote work option. The compensation plan includes a base salary, full health benefits, 401k, and PTO in addition to holidays.Responsibilities* Accurate and timely collection of mortgage loan payments* Conduct direct customer outreach for mortgage payments, proof of insurance and proof of paid property taxes* Answers incoming customer service calls which are related to loan servicing* Respond to inquiries and customer service requests related to the servicing of mortgage loan accounts* Perform research and resolve issues within the time frames required* Maintain accurate records of actions taken on mortgage loan accounts* Other duties as assignedCompetencies/Skills* Must be self-directed, motivated, and comfortable working in an extremely fast paced environment* Excellent interpersonal, communication, time management and customer service skills* Strong organizational skills are a must with ability to prioritize to meet deadlines and manage multiple projects* Ability to exercise independent judgment in decision making* Microsoft Office Applications proficiency is required (Excel, PowerPoint, Word, Outlook)* Possesses strong mathematical skillsEducation and Experience* 2+ years of mortgage loan servicing or collections experience* Familiarity with mortgage loan business a plusTemple View Capital is an Equal Opportunity Employer. Our Company does not and will not discriminate in our employment and staffing practices on the basis of race, age, disability, gender, sexual orientation, nationality, or any other basis prohibited by law.

Keywords: Temple View Capital, Bethesda , Collections Analyst, Professions , Bethesda, Maryland

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