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Help Desk Analyst

Company: Latitude Inc.
Location: Bethesda
Posted on: April 1, 2021

Job Description:

We are seeking a Help Desk Technician to join our team in Bethesda, MD. Primary responsibilities include:

  • Support for Mac and Windows workstations and laptops, including monitors, tablets, printers, peripherals, and applications.
  • Computer and data security, including encryption and anti-virus updates.
  • Installation image management, including pre- and post-imaging procedures.
  • Workstation diagnostics and repair.
  • Patching network connections and digital telephones (from network switch to desktop).
  • Configuring, maintaining and troubleshooting printers and print clients.
  • Maintaining inventories of software, hardware, peripherals, and printer toner.
  • Configuring and troubleshooting user accounts and home.
  • Configuring and troubleshooting remote access.
  • Training users on basic computer and applications use.
  • Thorough record keeping and documentation as required.
  • Other projects, and duties as may be required or assigned. Qualifications:
    • 2+ years Help Desk experience supporting Mac and Windows environment.
    • Experience administering computers in a multi-platform production environment is a plus.
    • Hardware installation and troubleshooting:

Keywords: Latitude Inc., Bethesda , Help Desk Analyst, Professions , Bethesda, Maryland

Click here to apply!

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