Tier 1 Help Desk Analyst
Company: Latitude, Inc.
Posted on: May 1, 2021
Growing Software Company looking to hire a Tier 1 Help Desk
Analyst.Qualifications--MINIMUM SKILLS, KNOWLEDGE AND ABILITY
- Ability to administer and support all versions of Microsoft
Desktop OS and support a wide variety of end user hardware and
- Project Management
- Detail oriented with excellent technical, verbal and written
- Strong problem solving skills
- Ability to work well under pressure.
- Customer service focus
- Knowledge of desktop and server operating systems (Windows 10)
(Server-- 2008 and 2012)
- Knowledge of Microsoft Office tools and Office 365
- Strong written and oral communication
- Strong interpersonal and relationship building skills
- Ability to lift and/or move equipment (10 to 50 lbs.)
- MS Office 365 administration and/or Google Business Suite
- Knowledge and experience troubleshooting basic networking
equipment (routers, switches, wireless access points)EXPERIENCE AND
- Associates degree in Associates Degree in Computer Science/MIS
or a similar technical field is preferred.
- 3+ years experience providing end-user support for PC desktop
and application software and installing, upgrading, troubleshooting
and repairing personal computers----------Powered by JazzHR
Keywords: Latitude, Inc., Bethesda , Tier 1 Help Desk Analyst, Professions , Bethesda, Maryland
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