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Tier 1 Help Desk Analyst

Company: Latitude, Inc.
Location: Bethesda
Posted on: May 1, 2021

Job Description:

Growing Software Company looking to hire a Tier 1 Help Desk Analyst.Qualifications--MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

  • Ability to administer and support all versions of Microsoft Desktop OS and support a wide variety of end user hardware and peripherals
  • Project Management
  • Detail oriented with excellent technical, verbal and written communication skills.
  • Strong problem solving skills
  • Ability to work well under pressure.
  • Customer service focus
  • Knowledge of desktop and server operating systems (Windows 10) (Server-- 2008 and 2012)
  • Knowledge of Microsoft Office tools and Office 365
  • Strong written and oral communication
  • Strong interpersonal and relationship building skills
  • Ability to lift and/or move equipment (10 to 50 lbs.)
  • MS Office 365 administration and/or Google Business Suite
  • Knowledge and experience troubleshooting basic networking equipment (routers, switches, wireless access points)EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
    • Associates degree in Associates Degree in Computer Science/MIS or a similar technical field is preferred.
    • 3+ years experience providing end-user support for PC desktop and application software and installing, upgrading, troubleshooting and repairing personal computers----------Powered by JazzHR

Keywords: Latitude, Inc., Bethesda , Tier 1 Help Desk Analyst, Professions , Bethesda, Maryland

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