Tier 1 Help Desk Analyst

Company: Latitude, Inc.
Location: Bethesda
Posted on: May 1, 2021

Job Description:

Growing Software Company looking to hire a Tier 1 Help Desk Analyst.Qualifications--MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Ability to administer and support all versions of Microsoft Desktop OS and support a wide variety of end user hardware and peripherals
• Project Management
• Detail oriented with excellent technical, verbal and written communication skills.
• Strong problem solving skills
• Ability to work well under pressure.
• Customer service focus
• Knowledge of desktop and server operating systems (Windows 10) (Server-- 2008 and 2012)
• Knowledge of Microsoft Office tools and Office 365
• Strong written and oral communication
• Strong interpersonal and relationship building skills
• Ability to lift and/or move equipment (10 to 50 lbs.)
• MS Office 365 administration and/or Google Business Suite
• Knowledge and experience troubleshooting basic networking equipment (routers, switches, wireless access points)EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
  • Associates degree in Associates Degree in Computer Science/MIS or a similar technical field is preferred.
  • 3+ years experience providing end-user support for PC desktop and application software and installing, upgrading, troubleshooting and repairing personal computers----------Powered by JazzHR

Keywords: Latitude, Inc., Bethesda , Tier 1 Help Desk Analyst, Professions , Bethesda, Maryland