Senior Application Support Analyst

Company: Skiltrek
Location: Bethesda
Posted on: May 21, 2023

Job Description:

Description:

The Application Administrator is responsible for third tier technical support, monitoring, and configuration/change management of both on-premise and cloud based applications / services / jobs. Responsible for representing the organization and team within the across the organization and to clients. Work to understanding business requirements, priority, timelines and potential barriers to meeting business needs.

Position will be a subject matter expert and contribute to operational support, solution design, new deployments, configuration changes, maintenance, and upgrades of applications. This includes but is not limited to: audits, technical / process documentation, dashboard / report development, user / role management, security compliance, change control, automated process development, innovation recommendations, and overall organizational continual service improvement.

Knowledge & Experience

" 7 + years of experience with three of those years having direct responsibility for implementations and Tier 3 support, configuration and administration experience with one or more listed applications.

" Experience as a primary technical contact and in providing guidance and leadership to more junior team members

" Demonstrated ability to manage or oversee 3rd party vendors technical services and support.

" Extensive experience with core applications, including some of the following applications: Desire2Learn, Salesforce, Zoom, MuleSoft, Onbase, PeopleSoft, DevOps, Splunk, NewRelic, Solarwinds, and/or comparable products.

" Experience in generating and delivering business process definitions, gap/fit analysis, pre-implementation workshops. Experience in the creation and maintenance of business requirements documents, statements of work, project plans, test plans, and/or other project-related documents.

" Proven experience

o Building use cases, defining business processes, and creating technical process documentation

o Leveraging tools to the fullest capability, identifying optimization opportunities, and driving positive operational change

o Performing at a high level as a technical subject matter expert.

o Demonstrating initiative, good judgement, and the ability to achieve results

" Certifications for ITIL or core applications are highly desirable.

Skills:

Desktop, Support, Windows 10, Troubleshooting, Help desk, Help desk support, Hardware, Customer service, Technical support

Top Skills Details:

Desktop,Support,Windows 10,Troubleshooting,Help desk,Help desk support

Additional Skills & Qualifications:

6 month contract to hire100% remote

Experience Level:

Expert Level

About Us

Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Keywords: Skiltrek, Bethesda , Senior Application Support Analyst, Professions , Bethesda, Maryland