Front Desk Agent
Company: Canopy by Hilton Washington DC Bethesda North
Location: Bethesda
Posted on: November 19, 2021
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Job Description:
Why us?
Sage Hotel Management is currently seeking a Welcome Desk
Enthusiast (Front Desk Agent) at Canopy Bethesda North, located in
Bethesda MD. As a member of our Collaborative, you will have the
opportunity for personal growth, to engage in our community, and
you will enjoy the opportunity to enrich lives one experience at a
time.
At Sage Hotel Management, we passionately strive to be the best and
create excellence in everything we do. We are known amongst our
staff, our owners, our guests, and our communities as leaders in
our field who are authentic, humble, innovative, and flexible
operators driven to anticipate needs and exceed expectations.
Sage's vision is to be recognized by our customers as the best in
our business through ensuring a culture that "makes the ordinary
extraordinary!" The ideal candidate should champion this culture in
every touchpoint of our business from our associates, guests,
owners, and communities. The service and courtesy you extend and
promote daily will ensure a healthy and productive culture of
serving others with excellence. Join us today!
Job Overview
Responds in a professional and courteous manner to arriving,
departing and in-house guests by providing accurate and timely
information and services. Responds to telephone and in-person
inquiries regarding reservations, hotel information and guest
concerns.
Responsibilities
-Greets and completes established check-in procedures for arriving
guests on a daily basis, using both manual and computerized
methods, in order to ensure guest are satisfied and in rooms as
requested.
-Facilitates guest departure (check-out) on a daily basis by
following established manual and computer procedures in order to
close guest accounts and open the room for the next sell.
-Regularly calculates and/or posts monies, receipts, guest accounts
and other forms of credit using accurate, proper cash handling
methods and established procedures in order to present the customer
with timely and precise hotel charges upon check-out and maintain
accurate hotel records.
-Courteously answers inquiries and accepts reservations, both in
person and by telephone, by accurately communicating hotel rates
and information and by using suggestive selling techniques to sell
room nights, increase occupancy and revenue.
-Maintains good customer relations by keeping abreast of all
in-house and area functions in order to answer questions and
concerns with timely and knowledgeable responses, in person and on
telephone.
-Operates the PBX equipment by accepting incoming calls, assisting
outgoing calls, scheduling and setting wake-up calls and paging
guests to provide guests with timely and efficient service.
-Controls cash transactions at the front desk and maintains
complete responsibility for personal bank as specified by hotel
bank agreement policy.
-Maintains a friendly, cheerful and courteous demeanor at all
times.
Keywords: Canopy by Hilton Washington DC Bethesda North, Bethesda , Front Desk Agent, Sales , Bethesda, Maryland
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