Retail Assistant Manager (Sales)
Posted on: November 19, 2022
POSITION SUMMARY: At Talbots, we help our customers look and
feel their best. The Talbots Sales Manager (SM) partners with the
Store Manager or General Manager (the "Manager") to lead the team
in creating a hospitable environment for customers and associates
alike. The SM is a role model for creating exceptional customer
experiences and building enduring relationships both internally and
externally. The SM is responsible for driving the business forward
within his/her store specifically as it relates to selling and
building enduring relationships. REQUIREMENTS: Is customer-centric
and understands the importance exceptional service contributes in
growing store sales.
Driven to create, build and cultivate relationships with customers,
Talbots associates and the community with a focus on prospecting
and establishing a strong clientele from existing and new
Ambitious and enthusiastic in creating an environment for both the
store and team to succeed.
Reinforces consistent selling and service standards through
coaching, training and accountability.
Passionate about selling and seeks organized, thoughtful ways to
drive new traffic into the store.
Demonstrates excellent communication skills, a high level of
integrity, fiscal responsibility, critical thinking, and leadership
Has strong organizational skills and the ability to multi-task in a
fast paced, ever-changing environment.
Professional, assertive and friendly with the ability to make
decisions independently. PRINCIPAL ACCOUNTABILITIES: Leadership:
Model professionalism, strong work ethic, integrity and respect for
others creating an environment that positions Talbots as an
employer of choice.
Educate, coach, mentor and inspire Client Specialists based on
their individual strengths, opportunities and needs. This includes
onboarding new talent, sharing product knowledge, wardrobing
/fashion trends, driving key performance indicators, etc.
Model exceptional customer service and relationship-building
behaviors to drive customer loyalty
and a sustainable sales trend.
Create a collaborative, team environment where all associates are
held accountable and proud to uphold the same standards, policies
and procedures. Provide coaching and feedback when necessary and
address performance/disciplinary action when required.
Assists management in leading the team as needed. Business Acumen:
Stay abreast of the business and competitive landscape, fashion
trends and key business drivers to strategically identify
opportunities that will maximize sales and ensure financial goals
Analyze store reports leveraging store's historical sales data with
current sales goals to establish achievable stretch goals for
individual and team performance.
Strategically identify, target and cultivate relationships within
the community that align with the brand and can help drive
incremental sales. Sales and Service: Model sales and service
excellence creating a selling culture where all associates align
around the needs of our customers.
Seeks to understand customer needs & wants with curiosity and
confidence through intentional conversation.
Use company resources and personal leadership to facilitate and
sustain a strong selling environment that holds associates
accountable for achieving productivity standards.
Exhibit knowledge of industry trends and competitive activity and
share this knowledge with the team.
Lead associates in consistently marketing Talbots brand initiatives
to achieve key sales and service metrics.
Demonstrate strong planning and organizational skills to
proactively contact clientele with the intent to sell in a way that
is relevant, timely and meaningful for her.
Professionally represent the brand image and ensure all associates
meet same standards. Operations: Support areas of operational
excellence as needed.
Plan and prioritize tasks and responsibilities to meet the needs of
the customer and business.
Protect company assets and maintain a safe work environment.
Follow all company policies and procedures as well as local, state,
and federal employment laws. QUALIFICATIONS: Two or more years of
specialty retailing experience preferred with an emphasis on
selling. One year of leadership experience preferred.
Strong sales experience preferred with demonstrated ability to meet
or exceed performance standards.
An essential function of the job is the ability to work a flexible
schedule including evenings, weekends, and holidays.
An essential function of the job is the ability to move about in a
store including standing, walking,
kneeling, stooping, climbing ladders, using stairs, carrying,
bending, stretching, twisting, or reaching out with the body, arms,
or legs, pulling and lifting objects up to 40 pounds. Sometimes
these movements are made quickly and repeatedly.
An essential function of the job is the ability to navigate
computer/handheld systems with intermediate computer and
Able to work cooperatively in a diverse work environment.
Able to relocate and open to opportunities in other areas of the
High school degree required. College degree preferred. Note: This
position description is intended to describe the general nature of
work being performed by associates assigned to this job. It is not
intended to be inclusive of all duties and responsibilities and is
subject to change. Talbots is a leading omni-channel specialty
retailer of women's clothing, shoes and accessories. Established in
1947, the company is known for modern classic style that's both
timeless and timely, fine quality craftsmanship and gracious
service. At Talbots relationships are the key to our business, we
hire individuals who bring new ideas to the table, understand smart
risk taking and can enhance an already thriving culture. With a
commitment to offer modern classic style for every body type,
through a full range of sizes, inclusive to every woman in your
Keywords: Talbots, Bethesda , Retail Assistant Manager (Sales), Sales , Bethesda, Maryland
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