Front Desk Agent
Company: Sage Hospitality Resources, LLP
Location: Bethesda
Posted on: January 27, 2023
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Job Description:
Why us? Sage Hospitality Group is in search of a Front Desk
Agent to join the Front Office Team at the Embassy Suites by Hilton
Bethesda. Are you looking for a place that will inspire and
challenge you? Let us be that place, as we show you the joys of
working in hospitality! This Embassy Suites by Hilton is a gateway
to Bethesda, Rockville and the lively downtown DC scene. The team
at the Embassy Suites by Hilton Bethesda Washington DC looks
forward to sharing their experiences with you and can offer you an
environment focused on learning and development. Come and choose
your next career adventure at our Embassy Suites and not only have
fun where you work but be a part of our unconventional,
approachable, down to earth team! At Sage Hospitality Group, we
look for innovative associates, with an eye for disruption. Never
looking for someone just looking for a job, we are looking for the
power players, the people who want to rise to the top. Sage allows
for opportunities for growth and personal fulfillment, paying
attention to the parts that keep us human and happy. We want to
attract and retain associates that are engaged in our culture,
passionate about hospitality and excited to enrich lives, one
experience at a time. Sage Hospitality Group was founded on a spirt
of bold individuality. By going our own way, we have created some
of the world's best hotels, restaurants, and experiences. But the
truth is, none of it would have happened without people like you.
People who follow their own path, wo are hungry to learn and who
love their community. People who do not sit around and wait, they
just do. You belong here. Full Time Hourly Roles * If the position
receives tips: Supplemental Pay: Tips * Medical, dental, & vision
insurance * Health savings and flexible spending accounts * Basic
Life and AD&D insurance * Paid time off for vacation, sick
time, and holidays * Eligible to participate in the Company's
401(k) program with employer matching * Employee Assistance Program
* Tuition Reimbursement * Great discounts on Hotels, Restaurants,
and much more. * Eligible to participate in the Employee Referral
Bonus Program. Up to $1,000 per referral Job Overview Responds in a
professional and courteous manner to arriving, departing and
in-house guests by providing accurate and timely information and
services. Responds to telephone and in-person inquiries regarding
reservations, hotel information and guest concerns.
Responsibilities * Greets and completes established check-in
procedures for arriving guests on a daily basis, using both manual
and computerized methods, in order to ensure guest are satisfied
and in rooms as requested. * Facilitates guest departure
(check-out) on a daily basis by following established manual and
computer procedures in order to close guest accounts and open the
room for the next sell. * Regularly calculates and/or posts monies,
receipts, guest accounts and other forms of credit using accurate,
proper cash handling methods and established procedures in order to
present the customer with timely and precise hotel charges upon
check-out and maintain accurate hotel records. * Courteously
answers inquiries and accepts reservations, both in person and by
telephone, by accurately communicating hotel rates and information
and by using suggestive selling techniques to sell room nights,
increase occupancy and revenue. * Maintains good customer relations
by keeping abreast of all in-house and area functions in order to
answer questions and concerns with timely and knowledgeable
responses, in person and on telephone. * Operates the PBX equipment
by accepting incoming calls, assisting outgoing calls, scheduling
and setting wake-up calls and paging guests to provide guests with
timely and efficient service. * Controls cash transactions at the
front desk and maintains complete responsibility for personal bank
as specified by hotel bank agreement policy. * Maintains a
friendly, cheerful and courteous demeanor at all times.
Qualifications Education/Formal Training High School diploma or
equivalent Experience None required Knowledge/Skills * Must have
high school graduate level mathematical aptitude, know standard
cash handling procedures and knowledge of computerized cash
register systems. * Must have past experience in dealing directly
with the public and acquired general knowledge of basic customer
service skills. * Must be fluent in oral and written English. *
Must be able to use tact and understanding when dealing with a
variety of customer service problems, including stressful and
highly emotional situations. * Must be highly organized and able to
pay attention to minute written and verbal details, particularly
when performing multiple tasks. Physical Demands The physical
demands described here are representative of those that must be met
by an associate to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. *
Must be able to read written communiques and monochrome computer
screen. * Must be able to operate computer, calculator and
telephone keyboards, for cash handling and paperwork processing. *
Must be able to understand and follow verbal/written instructions,
work on more than one task at a time, and be able to communicate
both verbally and in writing. * 90% of shift is standing,
Bending/kneeling - repeated bending and kneeling required while
filing. * Mobility - must be able to reach all areas of hotel to
assist clients. * Occasional standing. Occasional carrying and
lifting of files and office items up to 25 lbs. Environment
Prolonged standing at indoor, thermostatically climate-controlled
work station under florescent lighting. Work inside 95% ID:
2023-15922 Position Type: Regular Full-Time Property : Embassy
Suites Bethesda Outlet: Hotel Category: Front Desk & Guest Services
Tipped Position: No Address : 6711 Democracy Blvd City : Bethesda
State : Maryland EOE Protected Veterans/Disability
Keywords: Sage Hospitality Resources, LLP, Bethesda , Front Desk Agent, Sales , Bethesda, Maryland
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