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Customer Service Rep- $500 SIGN-ON BONUS

Company: FVCB
Location: Bethesda
Posted on: May 20, 2023

Job Description:


About Us:

Since opening our doors in 2007, FVCbank has incorporated a vision of creating a positive and empowering work environment for our employees. Our continuous efforts in supporting our employees to be successful is one of our most important responsibilities. We believe that in order to provide exceptional service to our customers and the community, our employees must be a priority. If you want to join a company that is dedicated to helping you be successful and grow in your career, then join us at FVCbank.

Job Summary

The primary role of the Customer Service Representative is responsible for the delivery of bank products and services to consumers and small businesses in the Manassas area. Position is responsible for professionally presenting bank products and services to existing and prospective customers.

Essential Job Functions

  • Provides customers with excellent service, including greeting customers by name and building a rapport with customers that generates customer loyalty.
  • Provides sales assistance to walk in customers by utilizing the fundamentals of the sales process, including working with customers to determine their financial needs and recommend appropriate products and services to meet those needs.
  • Supports branch in achieving its sales and customer retention goals.
  • Ensures compliance with operational, security and audit procedures, preventing fraud and protecting customer assets.
  • Additional duties may be assigned as needed. Job Requirements
    • High school diploma
    • 6 months prior banking experience
    • Ability to focus on task and be detail oriented
    • Positive attitude
    • Computer skills
    • Strong analytical skills
    • Excellent written and verbal skills Abilities Required
      • Extraordinary customer service
      • Self-starter
      • Team player
      • Leadership skills
      • Strong written and verbal communication skills
      • Strong and effective planning and organizational skills Desired Skills
        • Prior sales experience
        • Mathematical skills
        • Strong relationship builder Additional Requirements
          • Ability to sit, stand, kneel, and bend for extended periods of time
          • Must be able to operate a computer keyboard, mouse, and other computer components
          • Ability to converse and exchange information with all levels of staff within the organization
          • Ability to observe, perceive, and identify data
          • Ability to travel via air, rail, automobile, and/or bus

            The position for which you are applying is one that would have access to cash, financial instruments, financial transactions, or confidential customer financial information. The Bank has determined that personal financial responsibility is substantially related to preventing misuse of misappropriation of financial instruments or information which is essential function of the position for which you are applying. A consumer report and additional background reports are requested of all applicants on that basis.

            The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

            We are an Affirmative Action/EEO Employer. We do not discriminate on the basis of race, color, religion, national origin, physical or mental disability, protected veteran status, sex, gender identity, sexual orientation or any other characteristic protected by federal, state or local law.

            Apply at / Careers Tab

Keywords: FVCB, Bethesda , Customer Service Rep- $500 SIGN-ON BONUS, Sales , Bethesda, Maryland

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