Front Desk Agent
Company: Embassy Suites by Hilton Bethesda
Location: Bethesda
Posted on: September 18, 2023
|
|
|
Job Description:
Why us?
Sage Hospitality Group is in search of a Front Desk Agent to join
the Front Desk Team at the Embassy Suites by Hilton Bethesda. Are
you looking for a place that will inspire and challenge you? Let us
be that place, as we show you the joys of working in
hospitality!
This Embassy Suites by Hilton is a gateway to Bethesda, Rockville
and the lively downtown DC scene. The team at the Embassy Suites by
Hilton Bethesda Washington DC looks forward to sharing their
experiences with you and can offer you an environment focused on
learning and development. Come and choose your next career
adventure at our Embassy Suites and not only have fun where you
work but be a part of our unconventional, approachable, down to
earth team!
At Sage Hospitality Group, we look for innovative leaders, with an
eye for disruption. Never looking for someone just looking for a
job, we are looking for the power players, the people who want to
rise to the top. Sage allows for opportunities for growth and
personal fulfillment, paying attention to the parts that keep us
human and happy. We want to attract and retain associates that are
engaged in our culture, passionate about hospitality and excited to
enrich lives, one experience at a time. Sage Hospitality Group was
founded on a spirt of bold individuality. By going our own way, we
have created some of the world's best hotels, restaurants, and
experiences. But the truth is, none of it would have happened
without people like you. People who follow their own path, wo are
hungry to learn and who love their community. People who do not sit
around and wait, they just do. You belong here.
Job Overview
Responds in a professional and courteous manner to arriving,
departing and in-house guests by providing accurate and timely
information and services. Responds to telephone and in-person
inquiries regarding reservations, hotel information and guest
concerns.
Responsibilities
-Greets and completes established check-in procedures for arriving
guests on a daily basis, using both manual and computerized
methods, in order to ensure guest are satisfied and in rooms as
requested.
-Facilitates guest departure (check-out) on a daily basis by
following established manual and computer procedures in order to
close guest accounts and open the room for the next sell.
-Regularly calculates and/or posts monies, receipts, guest accounts
and other forms of credit using accurate, proper cash handling
methods and established procedures in order to present the customer
with timely and precise hotel charges upon check-out and maintain
accurate hotel records.
-Courteously answers inquiries and accepts reservations, both in
person and by telephone, by accurately communicating hotel rates
and information and by using suggestive selling techniques to sell
room nights, increase occupancy and revenue.
-Maintains good customer relations by keeping abreast of all
in-house and area functions in order to answer questions and
concerns with timely and knowledgeable responses, in person and on
telephone.
-Operates the PBX equipment by accepting incoming calls, assisting
outgoing calls, scheduling and setting wake-up calls and paging
guests to provide guests with timely and efficient service.
-Controls cash transactions at the front desk and maintains
complete responsibility for personal bank as specified by hotel
bank agreement policy.
-Maintains a friendly, cheerful and courteous demeanor at all
times.
Keywords: Embassy Suites by Hilton Bethesda, Bethesda , Front Desk Agent, Sales , Bethesda, Maryland
|
Click
here to apply!
|
