BethesdaRecruiter Since 2001
the smart solution for Bethesda jobs

Customer Service Representative / HME Support Rep.

Company: MJOL Jennifer Agnew
Location: Leesburg
Posted on: July 12, 2019

Job Description:

Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLJenniferA when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: MJOL Jennifer Agnew, Bethesda , Customer Service Representative / HME Support Rep., Sales , Leesburg, Maryland

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Business Acct Exec 3, SMB Direct Sales
Description: Business Acct Exec 3, SMB Direct Sales Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, (more...)
Company: Comcast Corporation
Location: Baltimore
Posted on: 07/21/2019

Sales Engineer II-Allworx
Description: Description Job Description: Allworx Sales Engineer This is a remote opportunity Reporting to the Senior Manager Business Development,the Allworx Sales Engineering position is a territory based job supporting (more...)
Company: Windstream
Location: Baltimore
Posted on: 07/21/2019

Insurance Agent
Description: Insurance Agent The Agent OpportunityWe look for people who: Want to make a positive difference in people's lives and in their community Want a career that is both personally and financially rewarding (more...)
Company: State Farm
Location: Columbia
Posted on: 07/21/2019


Independent Insurance Agent
Description: Independent Insurance Agent Job DescriptionFamily First Life is expanding and looking for men and women who truly care about serving their community We service families who request to speak with a rep (more...)
Company: Family First Life
Location: Baltimore
Posted on: 07/21/2019

Insurance Agent
Description: Insurance Agent The Agent OpportunityWe look for people who: Want to make a positive difference in people's lives and in their community Want a career that is both personally and financially rewarding (more...)
Company: State Farm
Location: Baltimore
Posted on: 07/21/2019

Sales Representative-
Description: Power Home Remodeling is a company founded on equal parts hard work and positivity. We believe that dream and achieve are not mutually exclusive. And that philosophy has served us well in becoming (more...)
Company: Power Home Remodeling
Location: Pikesville
Posted on: 07/21/2019

Entry Level-Sales
Description: We're More Than InsuranceAt Mutual of Omaha, we're not afraid to step outside the box and release the potential for ultimate success. We are a Fortune 500 company that allows you to carve your own professional (more...)
Company: Mutual of Omaha
Location: Perry Hall
Posted on: 07/21/2019

Guest Service Representative - Springhill Suites - (19097582)
Description: Here's To Your Journey with Springhill Suites SpringHill Suites by Marriott offers guests an upper-moderate priced casual comfort hotel. Working at SpringHill Suites, you''ll provide our guests with a (more...)
Company: Marriott International, Inc.
Location: Baltimore
Posted on: 07/21/2019

Sales Representative, 573
Description: Sales Representative, 573 Account Representative Colonial Life, an established leader in the corporate benefits industry that s been in business for more than 75 years, has an immediate opportunity for (more...)
Company: Colonial Life
Location: Severn
Posted on: 07/21/2019

Front Desk Agent The Ritz-Carlton, Washington, DC - (1900166A)
Description: Front Desk Agent At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays (more...)
Company: Marriott International
Location: Columbia
Posted on: 07/21/2019

Log In or Create An Account

Get the latest Maryland jobs by following @recnetMD on Twitter!

Bethesda RSS job feeds